Audio-Visual / Ict Support Officer

Introduction:Since 1887, Kambala has played a pivotal role in shaping the lives of girls, from their earliest years to their final exams and well beyond.
As the top-ranked school in NSW to offer both HSC and International Baccalaureate pathways, we are fiercely proud to be a girls' school that values an education specifically for girls.We are specialists in uplifting young women: every aspect of our teaching and learning is tailored for them, and every program for wellbeing, health development, leadership and learning caters to their specific needs.Our purpose is to instill unwavering courage and curiosity to educate young women of ambition, integrity and consequence.
To us, every student is remarkable in the making.Description:The role:Audio-Visual / ICT Support Officer (L1).
Full-time contract starting ASAP until 19 December 2025, including Term 3 holidays.8am-4pm Monday-Friday, fully onsite (WFH not available) - some flexibility required on daily span of hours.Occasional after hours and weekend work required for special events (paid at applicable overtime rates).
Reports to the ICT Client Services Manager in a wider team of 8.Key duties:Provide first-level AV support in classrooms, meeting rooms, and event spaces, with the ability to assist with general ICT issues when required.Set up, operate, and pack down AV equipment for school events, including sound, lighting, video, live streaming, and presentation support.Troubleshoot and resolve basic hardware, software, and connectivity issues across macOS, iPadOS, and Windows devices.Manage AV and ICT Support Desk tickets, including accurate logging, tracking, escalation, and timely resolution.Maintain and manage portable AV equipment inventory, bookings, and safe storage.Prepare and test multimedia files (videos, audio, presentations) to ensure smooth delivery during events.Assist with device onboarding, configuration, and management of laptops, desktops, and tablets.Ensure all AV setups comply with safety standards.Work collaboratively within the ICT team and confidently liaise with event facilitators, senior leadership, students and staff.Skills and Experiences:The ideal candidate:Demonstrated experience with live event AV operation, including sound mixing, lighting control, camera operation, and presentation support.Ability to resolve Level 1 ICT helpdesk queries.Confident supporting macOS, iPadOS, and Windows environments.Strong troubleshooting skills with the ability to remain calm and think quickly under pressure.Excellent interpersonal and communication skills, with the ability to collaborate effectively with colleagues at all levels.High attention to detail, strong organisational skills, and the ability to prioritise tasks in a fast-paced environment.Proactive in following up to ensure issues are fully resolved and events run smoothly.Able to work both independently and as part of a team, taking initiative when required.Willingness to work flexible hours, including evenings and occasional weekend hours for school events.A communicative and relational team player who makes a positive contribution to the life and culture of Kambala.We offer:A beautiful harbourside location, easily accessible to Edgecliff station via staff shuttle bus (AM/PM).
Onsite carparking or unmetered local street parking.Daily hot & cold lunch menu at a nominal fee.An array of internal and external professional development opportunities.Access to pool, gym, and other school facilities.A diverse and inclusive work environment where everyone is free to be their genuine and authentic self.If you are passionate about working for a purpose-driven organisation and excited at the prospect of continuing your career journey at one of Australia's preeminent independent girls' schools, we look forward to receiving your application directly via this platform.
Please include an updated CV and a brief covering note that speaks to:Why you are applying for this role.Your annual salary expectations (on a full time equivalent basis, excluding super).
Your earliest possible start date.Learn more about our School and visit us on LinkedInInterviews are being conducted as applications are received, so if you are interested in this role, please apply as a priority.Short-term Working Holiday Visa holders will actively be considered for this vacancy.Please note only shortlisted applicants will be contacted.Unsolicited CVs submitted via agencies will not be accepted.In accordance with Child Protection legislation, all employees of Kambala must maintain a valid Working With Children Check.Through implementing the NSW Child Safe Standards, Kambala commits to the development of work systems, practices, policies, and procedures that promote child protection, safety, and wellbeing within our school.
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