Clinic Receptionist

Summary

Moorooka Chiropractic Centre is having a job opportunity for an experienced and motivated Clinic Receptionist with strong communication skills, and excellent problem solving capacity to join the team

We are an established business with more than 40 years history of providing chiropractic care to Brisbane's south-side community. We are a dynamic, supportive and experienced team who are passionate about providing the best care for our patients, and value teamwork.

**ABOUT YOU**

You need to love customer service and be excellent at communications and problem solving. Importantly, you need to have great attention to details, be honest, proactive and willing to learn.

You don't need to be an expert in Microsoft Word and Excel as well as software but if you need to be fairly good at those. If you have experience working in allied health practices, it's a bonus.

You will be sharing the management and implementation of our social media and some marketing activities with the Practice Manager and other Receptionists. You don't need to have experience in marketing, but you will need to be savvy with social media and willing to learn.

Our reception team often swap shifts, you will enjoy that flexibility with this role; however, in exchange, it's also very important that you're flexible with swapping shifts or covering more shifts when someone isn't available.

We're looking for someone who can work in the afternoon, finishing between 6:30pm - 7:15pm.

If this sounds like you, and you can be reliably available for those hours, we want to hear from you

**YOU WILL RECEIVE**

With this position, we offer wages based on Health Professionals & Support Services Award plus performance reward. You will also enjoy free chiropractic care as well as staff discounts for remedial massage and health products. We have team buildings twice a year and morning teas quarterly.

We'd like to create a workplace where our team members can work, learn and thrive. Therefore, we're open to new ideas, and do our best to create opportunities for you to work on what you love.

**ABOUT THE ROLE**
- This is a casual role, offering approximately 5.5 - 10 hours a week.
- Welcome patients arriving at the clinic.
- Record patients' information according to the clinic's procedures.
- Educate patients about different chiropractic procedures and apparatus when necessary.
- Coordinate chiropractors' schedules with patients' appointments.
- Document and confirm insurance information from patients where necessary.
- Prepare patient files and enter reception notes into the system.
- Run and maintain chiropractic office equipment.
- Support for insurance claims and DVA, Medicare, WorkCover claims.
- Provide assistance as needed to chiropractors during patients' examination and evaluation.
- Guarantee proper filing and record handling procedures.
- Make sure safe storage of equipment and supplies.
- Handle patient data entry procedures according to the centre's protocol.
- Handle patients' accounts and financial information professionally.
- Send reminder texts and birthday texts to patients.
- Manage front desk collection obligations.
- Act as a middleman between chiropractor and patients by communicating information properly.
- Have a flexible growth mindset that we are always improving and looking to grow the business.
- Maintain a clean and pleasant environment for patients; this includes daily vacuuming, empty bins, water plants, cleaning, etc.
- Support marketing campaigns to help with patient retention and acquisition.
- Report to Office Manager for scheduling and internal issues.

**Job Type**: Casual

Pay: $31.09 - $33.50 per hour

Expected hours: 5.5 - 11 per week

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift

Supplementary Pay:

- Annual bonus
- Performance bonus

Ability to commute/relocate:

- Moorooka, QLD 4105: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 07/05/2025
Expected Start Date: 02/06/2025