Team Member

13 hours ago

Melbourne, Victoria, Australia Dye & Durham Corporation Full time

Team Member (cheque direction)
Department:
Financial Solutions
Employment Type:
Flexible
Location:
Melbourne
Description
The
Cheque Direction team
plays a crucial role in processing cheques for settlement and assisting customer with their cheque related enquiry.
Ensuring that all details on the cheque are correct and valid.
They're the bridge between customers and the business, processing transactions, providing vital information, and solving any concerns that arise.
Their role requires accuracy, excellent communication skills, and an ability to keep things running efficiently.
Key Responsibilities
Ensuring accuracy in verifying cheque information and processing transactions.
Assisting customers with cheque relating inquiries, and support requests.
Handling financial transactions and calculations efficiently.
Addressing issues such as discrepancies of cheques promptly.
Providing settlement information: Ensuring customers receive accurate details
Resolving customer issues: Addressing concerns efficiently and escalating when necessary.
Maintaining accurate records and managing multiple tasks simultaneously.
Meeting performance targets: Achieving service level agreement with our bank clients.
Works collaboratively with others.
Deliver results and meet customer expectation.
Adapts and response to change
Open to learn a new skill outside home team.
Skills, Knowledge & Expertise
Attention to detail:
Ensuring accuracy in reservations and contracts.
Numeracy skills
: handling financial transactions and calculation efficiently.
Problem solving abilities
: addressing issue such as discrepancies of cheques promptly
Communication:
Clear and professional interaction with customers and vendors.
Organization:
Managing multiple bookings and schedules efficiently.
Technical proficiency:
proficient with Microsoft office.
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