Product Support Specialist

1 week ago

Sydney, New South Wales, Australia Movable Ink Full time

-Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.As a Product Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you'll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

**This role requires Tuesday to Saturday schedule.**

**Responsibilities**:

- Become a technical expert in Movable Ink's Products and custom solutions
- Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
- Provide customer feedback to our Product and Engineering teams
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink's products and service

**Qualifications**:

- Demonstrated ability to solve technical problems
- Ability and willingness to work a shifted schedule, Tuesday to Saturday
- Desire to educate others in Movable Ink's Products and technical knowledge to reduce repeat support requests
- Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
- Solid knowledge of web technologies/tools (Web Services, API's, HTML/CSS, relational data, etc.)
- Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
- Solid knowledge of databases including SQL
- Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
- Solid understanding of cloud hosting platforms

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

  • Production Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Pure Product Australia Full time

    Subject: Job Opportunity: Sports Supplement Production Workers/Machine OperatorsDear [Recipient],Pure Product Australia is currently seeking Sports Supplement Production Workers/Machine Operators for our site in St Peters, NSW 2044.Our roles span various areas of food production, including packing, wrapping, hygiene, and inventory management. requiring...

  • Studio Product Photographer

    1 week ago

    Sydney, New South Wales, Australia Product Photography Full time

    **----------------------------------------------------------------------------------**IMPORTANT NOTE**Here's How**: Simply copy and paste the link into your browser to begin. Thank you for your attention to this crucial detail.**----------------------------------------------------------------------------------****Join Us and Unleash Your Creative...

  • Production Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeproduction Full time $60,000 - $80,000

    Job Title: Production Support SpecialistWe are seeking a highly organized and detail-oriented Production Support Specialist to join our team. As a key member of our production team, you will be responsible for ensuring the smooth operation of our content creation processes.Your primary duties will include receiving, unpacking, and preparing samples for...

  • Full-Time Product Photographer

    2 weeks ago

    Sydney, New South Wales, Australia Product Photography Full time

    **----------------------------------------------------------------------------------****IMPORTANT NOTE**Please click on the link below to fill in the form.**----------------------------------------------------------------------------------****Join Us and Unleash Your Creative Power**We're a top-notch Jewellery Photography studio in Rhodes, Sydney, on the...

  • Studio Product Photographer At Rhodes

    1 week ago

    Sydney, New South Wales, Australia Product Photography Full time

    **----------------------------------------------------------------------------------**IMPORTANT NOTE**Here's How**: Simply copy and paste the link into your browser to begin. Thank you for your attention to this crucial detail.**----------------------------------------------------------------------------------****Join Us and Unleash Your Creative...

  • Product Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $94,432 - $124,041

    Job OverviewThe Product Support Specialist is a liaison between internal teams and client-facing groups. This role provides technical support for electronic trading systems.

  • Food Production Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Pure Product Australia Full time

    **Pure Product Australia are currently seeking Sports Supplement production workers/machine operators for a site located in St Peters NSW 2044**- **Our roles extend across all areas of food production including, packing, wrapping, hygiene and inventory.****To be considered, you must have**:- Availability to start immediately- Must be able to work a day shift...

  • Product Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $80,000 - $120,000

    Product Support SpecialistWe are seeking a highly skilled and experienced Product Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional assistance to our customers, helping them to resolve issues and achieve their goals.The ideal candidate will have a strong background in product...

  • Production Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProductivity Full time $60,800 - $152,800

    We are seeking a skilled Production Support Specialist to join our team. As a key member of our production team, you will be responsible for the assembly and preparation of products in a clean and organized environment.**Key Responsibilities:**Basic product assembly using agile fingersFulfilling customer orders through pick and pack operationsLoading and...

  • Product Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $95,000 - $125,000

    Job Title: Service Technician SpecialistKey Responsibilities:Provide expert technical support to customers through installation, servicing and breakdown assistance.Support the company's product portfolio by visiting customer sites to review production requirements and make recommendations on critical parts stocking and servicing.Commission complex...