Fleet Support Officer

4 days ago

Adelaide, South Australia Northline Full time

**Job no**: 494639
**Work type**: Permanent Full Time
**Location**: SA - Adelaide
**Categories**: Administrative Assistance, Fleet Allocation/Coordination

We are excited to announce an opportunity to join our Fleet team in Adelaide as a **Fleet Support Officer** This role is key to ensuring the smooth operation of our fleet and home delivery processes, while supporting our commitment to delivering exceptional service and our value of Customer Delight. If you are a detail-oriented, proactive, and an adaptable individual - this is a great opportunity to commence your career in Fleet

**Key Responsibilities**:

- **Home Delivery Support**: Advise customers on freight availability for delivery or collection, ensuring smooth communication and efficient service. Maintain compliant customer texting, following up as required to ensure efficiency.
- **Time slot bookings**: Collaborate with the Fleet team to optimise time slot bookings and delivery schedules. Coordinate freight paperwork, manage depot freight,
- **Equipment Control**: Ensure all inbound containers are scanned into depot and ensure accurate recording on inbound ancillary equipment in S2
- **Daily Movement Sheet**: Check DMR and Freight Web daily to update inbound containers coming into the depot on Daily movement sheet. Check with unloaders that manifests are completed and check discrepancy report
- **Incomplete Deliveries & Missed Pick-Ups**: Manage and update "Incomplete Deliveries" through S2, ensuring timely resolutions. Take immediate corrective action for any missed or late pick-ups, ensuring mínimal disruption to service.
- **Record Maintenance**: Update and maintain the Driver Masterfile, ensuring all necessary information and certificates are current.
- **Special Requests**: Handle special delivery requests and prioritise urgent freight as needed.
- **Relationships & Communication**: Build strong relationships with service providers, contractors, and internal teams. Participate in meetings and toolbox sessions to drive continuous improvement.

**Key Competencies & Technical Requirements**:

- **Health, Safety & Environment**: Commitment to adhering to all safety and environmental protocols.
- **Customer Focus**: Strong problem-solving skills with a customer-centric approach.
- **Planning & Organisation**: Strong ability to plan, prioritise, and multitask in a fast-paced environment.
- **Technical Skills**: Experience with company-specific software (S2, Orcoda) and proficiency in Microsoft Office.
- **Communication & Teamwork**: Excellent communication and interpersonal skills, with the ability to work well with others and support the team.
- **Understanding of Transport Regulations**: Understanding of load restraint guidelines, dangerous goods handling, and fatigue management is highly regarded.

This is a fantastic opportunity to contribute to the success of our Fleet department and work within a collaborative, fast-paced team. If you're a self-motivated individual with a keen eye for detail, we would love to hear from you

**Advertised**: 09 Dec 2024 Cen. Australia Daylight Time
**Applications close**:

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