Team Leader

4 days ago

Sydney, New South Wales, Australia Bayside Group Full time

Overview
Polestar Australia is seeking a Team Leader for their high performing customer experience team based at Artarmon, Sydney.
The role leads a team of Customer Engagement Advisors, reporting to the Customer Care Manager, and focuses on coaching, motivating and supporting the team to deliver world-class service to Polestar's customers, service partners and internal stakeholders.
The position is based full-time in Polestar's showroom, offices and workshop on Sydney's lower North Shore.
Key responsibilities
Become an inspiring brand ambassador for Polestar, your team and their vision for a sustainable planet
Provision of scheduling, briefing updates, case routing, performance management, coaching and development of your team of Customer Engagement Advisors
Ensure your team provides respect and excellence in customer service while building and maintaining a friendly and professional rapport with customers
Work closely with support functions from headquarters in Sweden and marketing initiatives as required
Provide and maintain operational process libraries, ensuring Customer Engagement Advisors have access to latest product information, Knowledge Manuals and systems
Foster enduring professional relationships with customers on their buying process via online portals
Respond effectively to social media interactions in line with company protocols, overseeing accurate logging of all customer interactions in the CRM system and maintaining compliance with internal standards
Qualifications & Experience
Previous experience with quality assurance frameworks and associated coaching programs is highly advantageous.
Those with local Automotive OEM or luxury automotive retail experience are ideally suited
Superb verbal communication and excellent writing skills
Experience in contact centre environments, email case management and strong data and analysis skills
Experience with live chat case handling, well developed technical skills, social media proficiency, and advanced Microsoft Office abilities
Understanding and passion for Electric Vehicles (EV) and technology, familiarity with Salesforce CRM, Amazon Connect and Genesys phone systems are highly advantageous and desirable
What we offer
Competitive remuneration and an A-Grade office fit-out
Structured learning & career development program opportunities
A dynamic, collaborative and respectful working environment
Health & Well-being initiatives
To submit your application in strict confidence, click the 'apply' button.
If you require further information, please contact Nitin Gundagowni on .
To view all Bayside Group job opportunities, visit
#J-18808-Ljbffr

  • Operations Team Leader

    3 days ago

    Sydney, New South Wales, Australia Mme Team Full time

    Local Based in Brookvale- Training Provided- Positive Health ChangeIt's all aboutthe CompanyCreate a healthier working life With this Australian allied healthcare and technology company that specialises in the nationwide remote delivery of multi-disciplinary weight and lifestyle related health management products and programs, including Healthy Weight For...

  • Warehouse Team Leader

    4 days ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Head Teacher Educational Leadership

    3 days ago

    Sydney, New South Wales, Australia beBeeEducational Leader Full time $109,999 - $169,199

    Job Overview:We are seeking a dynamic educational leader to join our school community. As a Head Teacher, you will play a pivotal role in shaping the educational landscape of our institution.Your key responsibilities will include leading and evaluating high-impact professional learning experiences for staff, fostering inclusive learning environments that...

  • Team Leader

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    OverviewTeam Leader - Service Supervisor | Electronic Security | TownsvilleJoin to apply for the Team Leader - Service Supervisor | Electronic Security | Townsville role at Design BuildResponsibilitiesManage a team of technicians conducting service and maintenance of electronic security systemsWork on defense basesWork with a collaborative and supportive...

  • Team Leader

    3 days ago

    Sydney, New South Wales, Australia Ethos360 Full time

    Market Leading Business- Career Progression Opportunities- Great Fun Culture**The Business**:***You will be joining a Fintec Comparison business as a Sales Team Leader for a highly regarded and market leading company in the Insurance Industry. The business has tripled in size over the last two years and as a result, they need a strong Sales Leader.The role...

  • Team Leader

    4 days ago

    Sydney, New South Wales, Australia To The Moon & Back Full time

    The _**_Behaviour Team Leader_**_ is an experienced _**_Board Certified Behaviour Analyst (BCBA)_**_. The Team Leader has direct _**_responsibility for the clinical programming_**_ for clients on their caseload, including day-to-day _**_supervision and training of behaviour therapists_**_. They are also directly responsible for _**_providing independent...

  • Team Leader

    3 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $75,000 - $125,000

    Job Title: Team LeaderThis is a fantastic opportunity to lead and develop a large, multi-skilled team. As a key leader, you will be responsible for managing day-to-day operations of the venue.Open/close proceduresBack-of-house administrationRecruiting team membersRosteringYou will be a motivational and inspiring leader who can develop and train the team to...

  • Team Leader

    3 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Job Title: Team LeaderAbout the Role:This role is a conduit between customers and Pacific National, influencing their perception of us as a first-choice rail provider.We are seeking a professional Team Leader who leads by example, providing guidance, coaching, and direction to up to 6 team members. They will ensure work plans consider team capabilities and...

  • Team Leader

    1 week ago

    Sydney, New South Wales, Australia Design Build Full time

    Team Leader - Service Supervisor | Electronic Security | TownsvilleJoin to apply for the Team Leader - Service Supervisor | Electronic Security | Townsville role at Design BuildTeam Leader - Service Supervisor | Electronic Security | Townsville1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader - Service Supervisor | Electronic...

  • Team Leader

    4 weeks ago

    Sydney, New South Wales, Australia Design Build Full time

    Team Leader - Service Supervisor | Electronic Security | TownsvilleJoin to apply for the Team Leader - Service Supervisor | Electronic Security | Townsville role at Design BuildTeam Leader - Service Supervisor | Electronic Security | Townsville1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader - Service Supervisor | Electronic...