Dispensary And Postage Manager

3 days ago

Caloundra, Australia Summit Pharmacy Full time

We are a leading medicinal cannabis pharmacy based on the Sunshine Coast, committed to delivering impeccable services to our customers. Our focus is not just on in-person dispensary operations, but also our robust postal service ensuring timely delivery for our remote clients.

**Role and Responsibilities**:
**Postage Management**: Ensure all postages are completed on a daily basis. It's imperative that our patients receive their medication on time, without the need to inquire about delivery status.

**Team Management**: Lead, inspire, and manage a team of dispensary assistants. Ensure that all in-person customers are attended to promptly, and all phone calls are answered efficiently.

**KPI Reporting**: You will be required to report daily to the pharmacy owner on:
Customer inquiries and feedback.
Team performance and any training needs.
Stock inventory and requirements.

**Operational Management**: Oversee and maintain the efficient operation of the dispensary, ensuring all systems, procedures, and standards are adhered to.

**Continuous Improvement**: Regularly review and refine operational processes to ensure the highest level of service.

**Hours of Operation**: 8:00 am to 6:00 pm, Monday to Friday - Your hours will be within the operational hours.
- Proven experience in a managerial role, preferably in the healthcare or pharmaceutical industry.
- Strong team management skills with an emphasis on staff training and development.
- Ability to work under pressure and prioritize tasks effectively.
- Exceptional communication skills, both verbal and written.
- Proficient in daily reporting and understanding the importance of KPIs.
- Customer-centric mindset with a focus on service excellence.

**Why Join Us?**This is an opportunity to be a pivotal part of a dynamic team in a rapidly growing industry. We offer a competitive remuneration package, ongoing training, and the chance to make a significant impact in the lives of our customers.

OurpPharmacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Type**: Casual

**Salary**: $26.15 - $32.00 per hour

Schedule:

- 8 hour shift
- Evening shift

Work Authorisation:

- Australia (required)

Work Location: In person

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