Workday Customer Success Lead

5 days ago

Australia Strada Energy International Full time

* Manage client delivery through coordination with aligned functional and technical Subject Matter Experts* Identify out of scope tasks; strive to close or complete tasks early or on schedule by maintaining task momentum within internal and client team* Coordinate and lead internal and/or client-facing meetings needed to prioritize work, deliver tasks, track/report status, address project risks, etc.* Manage client expectations and resolve gaps through coordination with client stakeholders, Strada's delivery teams, and leadership* Review and evaluate all client discretionary change requests* Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead to staff tasks* Manage small projects as needed* Bachelor's Degree or equivalent experience in technical, business, or financial discipline* Application certification as required or preferred according to the platform being supported; in cases where certification is required for the role, candidates that are not certified will be considered for the role but they will need to successfully pass any required certification(s) as well as on-going successful re-certification per platform requirements* Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner* Ability to be effectively and actively engage on multiple, concurrent projects, and manage competing priorities* Able to prioritize and organize increasingly complex work to ensure overall timeliness and quality standards* Ability to work in a fast-paced environment and to adapt to frequent change* Proven experience working creatively and analytically in a dynamic environment* Demonstrates advanced experience with Excel and PowerPoint* Exhibits problem-solving skills, including troubleshooting issues and escalating as appropriate* Strong communication skills, both verbal and written, including clear articulation of complex messages and requirements* Demonstrates commitment and achievement to delivery excellence and client satisfaction* 5+ years of account management / service delivery experience in technical solutions delivery (SaaS) (i.e. - service delivery of technology solutions to internal and external clients)* 3+ years of experience working in Human Resources or Human Resources Information System consulting or similar project experience (preferred)* Experience with Software Development Life Cycle (SDLC) and/ or Agile Methodologies* Experience managing and delivering Enterprise Resource Planning (ERP) solutions* Experience influencing internal or external clients, leading meetings, and facilitating solutions* Experience implementing complex, practical business solutions under multiple deadlinesAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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