Clerical Administrator

6 days ago

Melbourne, Victoria, Australia Marsh & Mclennan Companies Full time

We have an exciting opportunity for **Clerical Administrator **to join our team in **Melbourne.**

**We're Recovre**

Our mission is to protect and promote possibility - for everyone. We're driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do. We care about helping people thrive every day. Its life-changing stuff.

Our team values building human relationships and connections beyond rehabilitation. From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.

**Position Purpose**
- To provide high quality customer service to Recovre customers and internal stakeholders.
- To provide a high level of customer service to consultants and Managers to drive productivity and efficiencies.

**Accountability Description & Weighting**

**Customer service - External customers;**
- Develop and grow strong external customer relationships.
- Promote of culture of improvement within the CSO team through process improvement or efficiency.
- Understand the range of Recovre services to support the business where appropriate.

**Customer service - Internal customers/Support to consultants and Managers;**
- Assist consultants and managers to provide an excellent level of service to our customers and generate repeat business
- Search for and communicate ways to improve customer service
- File management - including assisting with consultant case activities where appropriate e.g. funding requests

**General Office Administration;**
- Undertake relevant administrative tasks to ensure office runs smoothly and staff are able to undertake their daily tasks.
- Ensure high productivity of all staff through efficient and well organised administrative processes and activities.
- Manage invoices including equipment invoicing, supplier and contractor invoices in procurement.

**Document management;**
- Ensure appropriate and efficient document management including file make (where applicable), storage/archiving and retrieving files.
- Undertake and produce relevant documentation via typing and word processing activities as requested.

**Report generation;**
- Generate reports as required for customers or internal reporting, e.g. outcomes, productivity, BI tool, WorkCover/Insurer Statistics/reporting.
- Review relevant reports to ensure high level of customer service i.e. unallocated cases.

**Project /Specific task management;**
- Undertake project work as negotiated with Team Leader and state / regional manager e.g., Case management system roll out.

**Experience Knowledge & Skills**

**Essential**:

- Superior customer service skills.
- Good knowledge of office administration.
- Team player.
- Excellent written and verbal communication skills.
- High attention to detail.
- Excellent time management skills.
- Strong MS office and keyboard skills and knowledge of programmes /systems.
- Proven ability to prioritise.
- Planning and organising.

**Desirable**:

- Knowledge of Workers' Compensation industry and/or other relevant legislation, services.
- Confidence and resilience in taking and managing phone calls.
- Past experience in a corporate environment would be advantageous given our position within the Marsh Australia business and daily use of their internal systems.

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

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