Executive Housekeeper

**About us**
- The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild Herring and The Galley Kitchen, and five-star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other. Busy all year round, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa.

**Being an employee of The Wests Group will give you access to the following **perks** and benefits**:
- Flexible work options AND paid Parental Leave-
- Wellbeing Leave-
- First Nations Cultural Leave-
- Above-award wages-
- Paid traineeships and leadership development courses-
- 40% discount off meals for club employees-
- $25 per month for an all-access Balance Collective membership (access to all clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well-
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa-
- 15% Discount at Reflections Holiday Parks-
- Discounted nib Health Insurance-
- 24/7 Employee Assistance Programs-
- Free annual flu vaccinations**Your new role**:

- The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. The absolute waterfront location on the pristine shores of Port Stephens provides a unique haven where five-star excellence, effortless luxury, world class amenities and award-winning exclusive dining combine. To assist with meeting our impeccable standards we are currently seeking a Full Time Executive Housekeeper. This position is focused on maintaining a high standard of presentation across our 5-star standard property.

**You'll** spend time doing**- Promote a positive and supportive team culture that empowers your team to be their best.-
- Responsible for day-to-day leadership and supervision, providing support to ensure the department consistently exceeds expectations.-
- Oversee effective coordination and allocation of duties is occurring to ensure maximum efficiency is achieved.-
- Attend and oversee daily briefings to ensure all team members are aware of hotel activities including; VIPs in House, group movement, promotional activity, guest feedback, product knowledge.-
- Liaise with our Front Office department to discuss and assess any incidents that have occurred and work that needs to be followed through.-
- Ensure the rooms are being released to Front Office in a timely manner.-
- Ensure there is an upkeep of all housekeeping operational equipment.-
- Determine need for repairs or replacement of furniture or equipment and liaise with engineering department to ensure required work is being completed on a timely basis-
- Maintain an up-to-date guest history and ensure the latest information is retained in the system.-
- Facilitate first day induction of new staff.-
- Provide training and mentoring to develop team members.-
- Monitor labour costs and productivity output according to occupancy levels**We're** excited about you if you**:
- Have a demonstrated commitment to service excellence.-
- Lead by example and embraces the Wests Group values.-
- Have demonstrated experience in mentoring and developing colleagues.-
- Have strong emotional intelligence and the ability to get the best out of people through inspiration.-
- Resolve conflict intelligently.**We value people who**:
- Be their Best - You're authentic, inclusive and encourage others to bring their best selves to work.-
- Make it happen - You thrive in a fast paced environment and can manage competing priorities.-
- Customer Centric - You create exceptional customer experiences for our members and guests.-
- Grow together - Developing others to achieve their full potential comes naturally to you.