Customer Success Manager, Payment Optimisation

1 week ago

Canberra, ACT, Australia Blackbaud Full time

**About the role**

Are you passionate about FinTech/payments/digital optimisation the role it plays in driving impact across the nonprofit sector? Join Blackbaud, the leading software provider for social impact organisations as we expand our footprint in this space across the nonprofit and education sectors.

This is an integral new role which will drive engagement, adoption, and optimisation of our Blackbaud Integrated Payment (BBIP) and online giving solutions. This is a unique opportunity to blend fintech expertise with customer success in a mission-driven environment.

**What you'll do**
- Partner with customers to maximise the impact of BBIP across regular giving, online giving and partner solutions.
- Lead payment solution onboarding, integration, and optimisation for selected customers
- Collaborate with internal teams and partners to enhance product offerings and customer experience.
- Deliver insights, reviews, and technical guidance to drive customer success and innovation.
- Develop long term strategic and short-term tactical plans for the growth of BBIP across the region.

**What you bring**
- 5+ years' in regular giving, fundraising optimisation, or fundraising payments space.
- Strong grasp of APIs, system architecture, and compliance standards.
- Passion for driving impact across the sector
- Excellent communication, problem-solving, and stakeholder engagement skills.
- Understanding of web analytics, including Google Analytics and page optimisation.
- Experience with nonprofit or fundraising payment solutions is a plus.

**Why Blackbaud?**
- Remote-first culture with strong leadership access.
- Work that matters—supporting organisations that change the world.
- A collaborative, innovative, and values-driven environment.

Stay up to date on everything Blackbaud,

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

  • Payment Solutions, Customer Success

    1 week ago

    Canberra, ACT, Australia Blackbaud Full time

    **About the role**Are you passionate about FinTech/payments/digital optimisation the role it plays in driving impact across the nonprofit sector? Join Blackbaud, the leading software provider for social impact organisations as we expand our footprint in this space across the nonprofit and education sectors.This is an integral new role which will drive...

  • Payment Solutions Expert

    1 week ago

    Canberra, ACT, Australia beBeeFintech Full time $120,000 - $180,000

    About Fintech OpportunitiesWe are seeking a fintech expert to drive engagement, adoption and optimisation of our payment solutions across the nonprofit sector.This role will combine fintech expertise with customer success in a mission-driven environment.**Key Responsibilities:**Partner with customers to maximise the impact of our payment solutionsLead...

  • Payment Solutions Expert

    1 week ago

    Canberra, ACT, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    **Drive Impact in FinTech and Digital Optimisation**This role offers a unique opportunity to blend technical expertise with customer success in a mission-driven environment.As a key member of our team, you will partner with customers to maximise the impact of Blackbaud's Integrated Payment solutions. You will lead onboarding, integration, and optimisation...

  • Customer Success Manager

    3 weeks ago

    Canberra, ACT, Australia Nuix Full time

    We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People. We're fiercely passionate, love working at pace, thrive in...

  • Customer Success Manager

    2 weeks ago

    Canberra, ACT, Australia Nuix Full time

    We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like.This extends to our People. We're fiercely passionate, love working at pace, thrive in...

  • Senior Customer Success Manager

    7 days ago

    Canberra, ACT, Australia beBeeService Full time $90,000 - $120,000

    Job Opportunity: Service Delivery SpecialistWe are seeking a highly skilled professional to oversee end-to-end service delivery to clients. The successful candidate will be responsible for ensuring service level agreements and key performance indicators are met or exceeded, coordinating with technical and operational teams to align services with client...

  • Customer Success Manager

    1 week ago

    Canberra, ACT, Australia Nuix Careers Full time

    Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.At Nuix, we hire the best people from around the world and empower them to do what they do best. We...

  • Customer Success Manager

    1 week ago

    Canberra, ACT, Australia Okta Resourcing Full time

    **Position Description**:The Customer Success Manager will be responsible for complementing Okta's innovations, best practices and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers. You will be responsible for driving customer adoption and...

  • Senior Customer Success Manager

    2 weeks ago

    Canberra, ACT, Australia Genesys Full time $90,000 - $120,000 per year

    locationsCanberra (Flexible)Melbourne (Flexible)Sydney (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR108267Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform,...

  • Senior Customer Success Manager

    1 week ago

    Canberra, ACT, Australia Genesys Full time

    Senior Customer Success Manager - (Federal Government) page is loadedSenior Customer Success Manager - (Federal Government)Apply locations Canberra (Flexible) Melbourne (Flexible) Sydney (Flexible) time type Full time posted on Posted 8 Days Ago job requisition id JRGenesys empowers organizations of all sizes to improve loyalty and business outcomes by...