Customer Services Consultant- Tugun

2 weeks ago

Gold Coast, Queensland, Australia Bupa Full time

**About the Home**

Discover the beautiful Bupa Tugun, a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. You will be just minutes from local parks, beaches, cafes, shops and transport options.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Internal transfers across our care homes
- Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners

**About the Role**

As the Office Administrator - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

**Duties**

Each CSC has their own portfolio of duties. Below is an example of tasks but you certainly wouldn't be responsible for all of them
- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

**Skills and Experience**
- Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Previous experience gained in a similar admin/customer service role
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply

  • The Original Tugun Bakery

    2 weeks ago

    Gold Coast, Queensland, Australia Prestige Staffing Solutions Full time

    **Job Vacancy: School-Based Traineeship at The Original Tugun Bakery****Location**: Tugun**Company**: The Original Tugun Bakery**Paid Hours**: 7.5 hours per week**Qualification**: Certificate III in Business**Suitable for Students of Years 9 and 10**Are you a student passionate about bakery operations and business? The Original Tugun Bakery, a longstanding...

  • Care Manager Tugun

    1 week ago

    Gold Coast, Queensland, Australia Bupa Full time

    **Join Bupa Aged Care and be at the heart of it in Tugun**As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work.We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you're absolutely...

  • Hospitality Service Assistant Tugun

    2 weeks ago

    Gold Coast, Queensland, Australia Bupa Full time

    **About the Home**Bupa Tugun Care Home is a beautiful, modern aged care home, situated in a lovely beachside suburb on the sunny Gold Coast. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.To learn about our beautiful care home please visit:Bupa Tugun | Palliative Care Gold Coast**Benefits of Bupa**- Discounts...

  • Team Member

    2 weeks ago

    Gold Coast, Queensland, Australia Zambrero Tugun Full time $40,000 - $60,000 per year

    Join the Zam Fam in TugunCasual Crew Members WantedWhy You'll Love Working With Us 50% off food and drinks while you work Opportunities for promotion + pay increases Fun, friendly, supportive team culture Work with fresh, healthy ingredients (no greasy fast food smell) Make a difference with every shift – we donate a meal for every burrito or bowl soldWhat...

  • Dominoes Delivery Driver

    2 weeks ago

    Gold Coast, Queensland, Australia Dominos Tugun Full time

    If you're hungry to join Australia and New Zealand's biggest, fastest and most innovative pizza retail company - then you've come to the right place Whether you're interested in a casual job for some extra 'dough' or establishing an exciting and rewarding 'career in pizza', your opportunity to join a fun, fast paced working environment like Domino's could be...

  • General Manager, Tugun

    2 weeks ago

    Gold Coast, Queensland, Australia Bupa Full time

    **About The Care Home**Bupa Tugun is a modern care home situated in a lovely beachside suburb on the sunny Gold Coast. The home features a secure dementia support community for those with specialised needs, supported by experienced Clinical Care Managers and Registered Nurses providing resident care. We pride ourselves on providing outstanding care for our...

  • Lifestyle And Wellbeing Carer Tugun

    1 week ago

    Gold Coast, Queensland, Australia Bupa Full time

    **Wellbeing Carer**: Where your passion for enriching lives meets endless possibilities.Do you thrive on creating joy and connection? Are you a natural at bringing people together and helping them discover their passions?If so, then we want YOU to join our vibrant team as a Wellbeing Carerat Bupa Tugun.Bupa Tugun Care Home is a beautiful, modern aged care...

  • Care Manager- Tugun

    2 weeks ago

    Gold Coast, Queensland, Australia Bupa Aged Care Australia Full time $90,000 - $120,000 per year

    Join Bupa Aged Care and be at the heart of it in TugunAs Australia's largest regional aged care and dementia provider, we're proud to be part of communities built on vision, passion, and dedication. At Bupa Aged Care, our purpose is simple - helping residents live longer, healthier, and happier lives.And you'll be joining a team that's deeply committed to...

  • Care Manager- Tugun

    1 week ago

    Gold Coast, Queensland, Australia Bupaoptical Full time

    Join Bupa Aged Care and be at the heart of it in TugunAs Australia's largest regional aged care and dementia provider, we're proud to be part of communities built on vision, passion, and dedication. At Bupa Aged Care, our purpose is simple - helping residents live longer, healthier, and happier lives. And you'll be joining a team that's deeply committed to...

  • Team Member

    2 weeks ago

    Gold Coast, Queensland, Australia Zambrero Tugun Full time

    **TEAM MEMBER** **| HAPPY. HEALTHY. HUMANITARIAN.**:- **Fun, friendly culture**- **Fast growing brand**- **Great development opportunities****Kick start your career with a company that loves its people and loves to give back****About Zambrero**Zambrero is Mexican with a Mission. We are a quick service restaurant that was founded in 2005 by philanthropist and...