Aps3 Participant Support Officer

1 week ago

Newcastle, New South Wales, Australia Hays Full time

Fantastic opportunity for an Administrator to join a government organisation in Charlestown

**APS3 Participant Support Officer**

**Rate: $37.36 per hour + super**

**Contract: 12-months + potential for extension**

**Hours: Full-time - 37.5 hours per week (Mon - Fri)**

**Location: Charlestown**

**Your new company**

You will be working with a community-based organisation that provides essential services to many Australians, with a focus on supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Administrator or Customer Service Representative to join the team.

**Your new role**

As a Participant Support Officer, you will be responsible for:

- Resolving customer enquiries both in person and over the phone.
- Providing information to customers and referring them to relevant departments for assistance.
- Scheduling appointments for customers.
- Undertake research and investigation activities to prepare reports and correspondence.
- General administration activities.

**What you'll need to succeed**
- Prior experience in an administration or customer service related role is essential.
- Ability to manage competing deadlines and prioritise tasks.
- Be proficient in Microsoft Work & Excel, and confidently use different technologies.
- Excellent verbal and written communication skills.

**What you'll get in return**
- Full-time, 12-month contract with the possibility for extension.
- Working with a friendly and established team.
- Excellent pay rate and a weekly pay cycle.
- Opportunity to build on your skills and develop your career.
- Central location in Charlestown, with plenty of nearby parking options available.
- Receive ongoing support from your consultant at Hays.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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