Banking Consultant, Doncaster Vic

10 hours ago

Melbourne, Victoria, Australia Anz Banking Group Full time

**Req ID**: 69037
**Department**: AR Branch Network
**Division**: Australia Retail
**Location**: Doncaster
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Build a rewarding career in an innovative, fast paced and collaborative environment

Be part of a team vital to transforming ANZ for the future

Use your passion and curiosity for people, and put them at the centre of everything you do

As a Banking Consultant, your role is to provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.

You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

**Role Location**: Westfield Shopping Centre, shop 41, 619 Doncaster Road, Doncaster VIC 3108
**Role Type**: Permanent
**Schedule**: Part Time, 29 hours

**Monday**: 08:45 AM - 04:30 PM (30 minute break) = 7.25 hours
**Tuesday**: Not Rostered
**Wednesday**: 08:45 AM - 04:30 PM (30 minute break) = 7.25 hours
**Thursday**: 08:45 AM - 04:30 PM (30 minute break) = 7.25 hours
**Friday**: 08:45 AM - 04:30 PM (30 minute break) = 7.25 hours
**Saturday**: Not Rostered
**Sunday**: Not Rostered
**Total Weekly Rostered Hours**: 29.00 hours

What will your day look like?

**As a Banking Consultant, you will have the opportunity to**:

- Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
- Actively participate in and support bank programs and initiatives,
- Take responsibility to 'know your customer' from a risk perspective, and
- Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Role models a strong customer focus, preferably with retail experience

Ability to multi-task, highly adaptable to change and ambiguity

Proactive, shows initiative

Active user and promoter of technology

Enjoys working in a collaborative team environment

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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