Retail Support Representative

**What's the role?**

News Corp Australia are hiring for a Casual Retail Support Representative to work in the fast paced Retail and Distribution Support Team.

This is a customer centric, contact centre role revolving around servicing our portfolio of approximately 15,000 Retailers and Distributors nationally. This is an excellent opportunity for a customer service professional.

This casual role is across 7 days between the hours of 6:30AM - 4:30PM Monday to Friday and 6:30AM-11:30AM on weekends.

We have the ability to provide remote working conditions for our weekend and public holiday shifts. We are looking to provide the successful applicant with between 20-25 hours per week.

**What's the role?**

+ Supporting our Retailers or Distributors with amending or reviewing daily/weekly allocations

+ Providing support for Retailers or Distributors who have been under supplied day to day and following up with our internal stakeholders to resolve

+ Processing of weekly returns provided by our Retailers and Distributors nationally

+ Reviewing and discussing all credits and charges on weekly invoices

+ Troubleshooting the use of our external self service portals to ensure Retailer and Distributor autonomy moving forward

**What's in it for you?**

+ Collaborative environment

+ Opportunity to innovate, challenge the norm and pioneer the way forward

+ Variety of work where no two days are the same

+ Corporate Well-being Program

+ Progression and development

+ On-site gym and wellbeing centre

**Who are you?**

+ Strong verbal and written communication skills

+ Willingness to adapt and learn new concepts as they present themselves

+ Ability to work as an individual and as a team

+ Existing experience within a customer service and/or sales environment

+ Ability to work directly with internal stakeholders and vendors

**News Benefits**

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:
+ **Exclusively ours** - Access to publications and products from across the News Corp family

+ **Health & wellbeing** - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

+ **Time off** - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

+ **Helping you grow** - Development opportunities (including diversity and inclusion - focused education series) and recognition

+ **Financial wellbeing** - Support on making the most of your money

+ **Perks & discounts** - Exclusive offers across a range of products and services

+ **Giving back** - Make a difference to our communities.

+ **Workplace Inclusion and facilities** - Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms

Who are we?

News Corp Australia is evolving in response to the expectations and challenges of the digital world in which we now live. We have an amazing opportunity to reinvent our industry and redefine the future of media in Australia. We are passionate about what we do and are proud of our heritage of world-class journalism and entrepreneurial spirit. Our environment is supportive and friendly, we encourage innovation, collaboration and creative thinking. If you thrive on being challenged and enjoy working in a fast-paced stimulating environment, come and join us on this incredible journey.

What's next?

**Our Commitment to Diversity, Equity and Inclusion** _We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know._

**Category**:
State & Community Mastheads

We are proud to be Australia's most impactful media group, we're even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.
- Renowned for world-class journalism and marketing services nationally and internationally,