Customer Advisor 2 L&R

2 weeks ago

Melbourne, Victoria, Australia Nab - National Australia Bank Full time

**Work type**: Permanent Part time
**Region**: VIC- North West region
- **Branch role in Castlemaine & surrounds - read more below**:

- **Be supported to grow your career at NAB**:

- **Learning is a daily part of the job**:

- **Work in a collaborative and inclusive team environment**:

- **8:45am to 4.30pm Monday to Thursday**
**8:45am to 5:15pm Friday**

**Branch Customer Advisor**

Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you.
- We are empowered to make a positive difference in for customers and communities
- Everyone is given the opportunity to learn, grow and achieve.
- You'll be supported to manage your career, work and life

**In this role, you will**
- Support our **Castlemaine & surrounding branches** including Bendigo, Maryborough, St Arnaud and Ararat by being the first point of contact for our customers
- Work with your customers to identify the most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent, and customised customer service experience every step of the way.
- Assist our customers with account opening, unsecured Lending and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertaking ongoing training and development to enhance your career development

**What you'll bring**:

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

**The Hours**

Join our team in this important role within the hours 9.00am to 4.30pm Monday to Thursday and 9.00am to 5.30pm Friday

Your home branch will be **Castlemaine **however your skill and expertise will also be required to cover our Bendigo, Maryborough and occasionally St Arnaud and Ararat branches as well, so a valid licence and transport is essential. **Mileage paid**

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

If you think this role is the right fit for you, we would love to hear from you.

Unsolicited CVs from agencies will not be accepted.

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