Customer Service Representative

We are a privately owned company operating Nationally.
We are the leading distributors of fresh produce in the food service sector.
Over the past 10 years we have enjoyed an exciting expansion and are preparing for the next phase of ourevolution.
This is the perfect time to join our company as we have many exciting projects to roll out across the group.
If you want to find out more about who we are and what we do, please copy the link below to see the full story
our-story/
About the role
Reporting to the Customer Service Team Leader the Customer Service Representative role is key to the success of the business, our Customer Experience team form an integral part of our strategy and our commitment to providing an exceptional customer experience.
This role is based in Lidcombe with onsite parking available.
Full-time schedule - The customer service department operates Monday - Friday 6am to 6pm, Saturday – Sunday 6am to 4pm.
The list below is not exhaustive, and the duties/responsibilities may vary to meet the overall objectives of the company.
Manage inbound and outbound contact with customers using our ticket management software and cloud-based telephony
Communicate any short deliveries including a reason + a substitute
Notify customers of out of stocks, late deliveries, late order submissions and out of schedule orders
Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency.
Build effective relationships with internal and external stakeholders.
Communicate all information clearly and in a timely manner.
Manage and resolve escalated customer issues and provide solutions
Contribute to the continuous improvement of the centre through analysing and challenging processes for efficiency and effectiveness
Be a role model and build a culture of customer experience excellence
Convenient location with onsite parking available and a short 12 minute walk to Sydney Olympic Park Station.
Paid Parental Leave (3 weeks for primary carers, 1 week for secondary carers)
Career progression & opportunities for advancement
Morco Fresh is an inclusive, team-first company.
Order & receive fresh produce at a discounted price
The ideal candidate is highly motivated and engaging, who is customer obsessed.
You will be able to work in a team environment while having the ability to multitask, prioritise and work autonomously.
Commitment to providing exceptional customer service
Contact Centre experience is highly regarded
Experience with ticket management, CRM or ERP software
Excellent interpersonal and communication skills
Work well independently and in a team environment
Great organisational skills
How to apply
If you like the sound of us and you have the skills, experience and motivation to succeed in this role thendon't miss thisopportunity to become part of the Morco Fresh family.APPLY NOW
All applications will be treated as strictly confidential.
Thank you in advance for your interest.
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