Customer Service Representative

4 days ago

Perth, Western Australia Bluescope Full time

**Job Description**:
**Customer Service Representative**

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join the **Wangara** team in our Fielders business as a **Customer Service Representative.** With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision

Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. Being the face of BlueScope, you will ensure all our customers receive exceptional service.

**The hours of work will be Monday to Friday, 9am to 5pm.**

**What Will You Do?**

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you'll be responsible for the following**:

- data entry and administrational tasks
- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- administrational task
- scheduling and booking orders/shed components
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition

**More About You**

Being the face of BlueScope for our customers, you will have:

- the ability to work under pressure and prioritise deadlines
- experience working in a customer service environment
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues effectively and efficiently
- a willingness to grow, learn and develop yourself
- demonstrated computer competency including MS Office

**What's in it For You**
- Permanent full-time position
- Team lunches
- Team building activities
- Employee Assistance Program
- Ongoing trainings and career development opportunities

**Together we can make a world of difference.

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