Campus Operations Manager

17 hours ago

Canberra, ACT, Australia Australian National University Full time

**Classification**: Senior Manager 2 (Administration)
**Salary package**: Competitive salary package plus 17% superannuation
**Terms**: Full time, Continuing

The Campus Environment Division enables academic excellence at the ANU through integrated and innovative facilities and project delivery. The Operations portfolio has responsibility to provide exceptional property management and maintenance services to the ANU. This encompasses the management of building and property related services to enable academic excellence. The Campus Operations Manager will:

- Lead a large property services delivery team and use systems, processes and data to optimise performance across a large portfolio.
- Have excellent executive stakeholder engagement skills that develop and foster internal and external strategic relationships during times of change.
- Be a leader of innovation and best practice within a services environment and provide data driven recommendations to executive to support operations whilst minimising risk.

**Position overview**

The Campus Environment Division seeks to engage a Campus Operations Manager to enhance business processes and support exceptional property service delivery. The Campus Operations Manager reports to the Associate Director Operations and is a key member of the leadership group within the Operations Portfolio. The Campus Operations Manager is responsible for the strategic operational management of a large client services team responsible for client/tenant FM services, management of soft FM delivery including contract management of vendors and helpdesk services and administration. The role will also require a close working relationship with the Maintenance Manager in the delivery of landlord type statutory, preventative and corrective maintenance.

The Campus Operations Manager will need to demonstrate experience in managing a large portfolio requiring a strong systems background. With the division embarking on a complete revamp of its Facilities Management System (FMS), the Campus Operations Manager will take a key role as the custodian of FMS maintenance data, providing data driven recommendations to facilities executive as it carves its path to a leader in the facilities management space across the University sector.

To be successful in this position you will have extensive experience managing and leading delivery of similar services across a large and diverse portfolio and a proven

track record of leading staff and contractors. Exceptional stakeholder management, systems and data analysis skills will accompany this. Key aspects of the role include: leadership, customer service, data analysis, work health and safety, risk management, financial management and compliance.

**Application information**
- A statement addressing the selection criteria.
- Other documents, if required.

**Applications which do not address the selection criteria may not be considered for the position.

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