Customer Service Officer

5 days ago

Perth, Western Australia Lotus People Full time

Customer Service Officer - Temporary to Permanent - Bibra Lake - Circa $33 p/h + Super - Immediate Start

Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre) in Bibra Lake.

This role is Monday to Friday with hours 8:30am-4:30pm.

**About the Company**:
Our client is a leading company in the industry, specialising in providing high-quality products and services in the construction sector. They have a strong presence in Australia and are known for their expertise in delivering innovative solutions for various construction projects. With a commitment to excellence and a focus on sustainability, our client is dedicated to meeting the needs of their customers and driving progress in the construction industry. Joining their team means being part of a company that values integrity, collaboration, and continuous improvement.

**Key responsibilities include**:

- Answering all incoming telephone calls promptly
- Assisting customers with pricing enquiries, stock availability, forecasting and forward orders
- Liaising with freight providers for delivery status on orders and proof of delivery
- Liaising with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing
- Liaising with Branch Logistics and Customers to process Back Orders and non-collected orders
- Monitoring Back Order Lines and Open Sales Order Lines daily
- Attending to Counter Sales (direct customers only) promptly
- Processing all orders prior to cut off time
- Co-ordinating deliveries, as per schedule
- Providing a basic level of Technical Assistance to Customers
- Processing Invoices and Credits
- Opening incoming mail and distributing accordingly in the morning
- Replenishing literature on a monthly basis

To be successful in this role, you will have:

- At least 1 year of customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Good computer skills and a working knowledge of all Microsoft packages
- Experience using SAP would be an advantage
- Availability to start work immediately

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