Allocations Officer

**About Us**:
Essential Personnel Services (EPS) is a locally owned, family business with a passion and drive for success, through lunatic thinking, being focused and caring for our community. We pride ourselves in having qualified and trained casual workforce in the Community Services industry, primarily in Youth Justice and Residential Care throughout Victoria.

**Jobs Purpose**:
Allocation Officers are the face of the business and provide front line support to both our field staff and clients. This is achieved through the rostering of our workers, health & well being of our people and relationship management to our clients.

**Key Responsibilities**:

- Take and receive calls in a professional and polite manner.
- To ensure all shifts are received, allocated and filled in a timely and accurate manner.
- Build professional relationships with field staff and clients
- Facilitate the rostering of staff across Melbourne and provide administrative support to the business and clients.
- Assist and support operational needs in Allocations and the business
- Conduct/Facilitator of Health and Safety concerns from Staff to Management
- MUST be able to work up to 20 hours rostered hours and flexible to pick up, up to 38 hours if needed
- MUST be able to work weekends (non-negotiable)
- MUST be able to work in the office between the hours of 7am-3pm (week days only)

**Main Responsibilities**:
In conjunction with the Allocations Manager, oversee the rostering system, by managing rosters and shift requirements i.e. allocate, swap and changes.
- Ensure hours worked by field staff are monitored to ensure field staff are working within the industry obligations (to avoid fatigue)
- Update roster templates in a timely and efficient manner, ensuring all related obligations are adhered to.
- Maintain accurate and timely documentation
- Build, generate and run reports as requested
- Respond to and appropriately manage employee queries in regards to their rosters
- Report all serious or potentially serious issues immediately to the Business Services Manager - and follow internal procedures
- Monitor and report performance KPIs and take corrective action as required
- Ensure compliance with Statutory and Regulatory requirements, and policies, processes and procedures.
- OH&S Responsibilities in conjunction with above:

- Follow up with all Incidents, Injuries and Near misses for staff to either resolve and/or escalate to the correct person
- Ensure Health and Safety procedures are adhered to in the Office and Field
- Facilitate staff concerns, risks and issues to management for appropriate response &/or corrective action.
- Update and maintain systems and databases to accurately reflect and capture staff discussions and incident reporting.
- Can cover leave as needed

**Knowledge & Experience**:

- Minimum **2 years** experience in Out of Home or Residential Care
- General administrative skills with experience in rostering and scheduling
- Experience in using a range of software tools
- Sound negotiation and influencing skills
- Excellent organisational, time management and problem solving skills
- Demonstrated commitment to quality customer service
- Strong written, verbal and interpersonal skills
- Ability to work independently, as well as part of a team

**Benefits**:

- Flexible, family friendly work environment
- Being part of a dynamic and growing organisation

**Job Type**: Casual

**Salary**: $24.00 to $27.00 /hour

**Job Type**: Casual

**Salary**: $24.00 - $27.00 per hour

Schedule:

- Afternoon shift
- Day shift
- Flexible hours
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

**Experience**:

- Residential Care Work: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in DANDENONG, VIC 3175