Area Manager

Area Manager - Sunshine Coast & Regional

**Job reference**: #15670

**Brand**:QML Pathology

**Location**: Sunshine Coast Region

**Work type**: Full Time (Permanent) hours per week

**Why You Will Be Excited About This Role**
- At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.
- And right now, it's a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused on creating customer & patient experienced, smarter ways of working and building a great place to work, joining our mission to be the best pathology provider in Australia.
- As Area Manager, you will be at the forefront of this transformation, using your experience and leadership skills to manage a geographical area of Pathology Collection services and Collection Leads, using your passion for management to ensure your team feel supported, empowered and motivated.
- No day will be the same as you problem solve, manage, guide, mentor, strategise and liaise across all areas of the business including working closely with the commercial team and having exposure to executive leaders.

**About Us**
- QML is a part of Healius. Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.
- We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.
- This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

**What You Will Be Doing**
- As Area Manager, you will be overseeing the Pathology Collection service for the Sunshine Coast and Regional Area - from Caloundra to Cairns and everywhere in between
- This role can be based in any locations within this Area with a travel component of 1 week per month anticipated.
- Our Pathology Collection service is the start of a patient's health journey and is a crucial part of the pathology lifecycle. We employ 4000+ passionate, caring & skilled Pathology Collectors and you will be ensuring that this service runs with excellence.
- You will be overseeing the patient service delivery, managing key healthcare networks, and supporting the organisation and business growth including Collection Centre availability.
- As well as managing the service delivery, you will be leading a team of 8 Pathology Collection Leads, providing them support to manage their large teams of 20-40 pathology collectors.
- Using your commercial acumen, you will be managing and optimising collections processes, supporting training and rolling out new technology designed to enhance efficiency and support revenue growth for region.
- You will be working closely with the State Manager of Pathology Collections, as well as other senior stakeholders in the business.

**Your key responsibilities will include**:

- Ensuring effective and efficient collections processes and resource allocation for optimal network utilisation and service excellence
- Ensuring the delivery of high quality and consistent collection services across the region's collection centre network, meeting all accreditation requirements and standards (including Quality and WHS)
- Elevating customer satisfaction and improving patient and provider experiences in collection centres and hospitals
- Attracting new, and engaging and retaining existing Pathology Collections staff
- Providing leadership, guidance, motivation and performance management to your team of Collection Leads
- Supporting the Collection Leads in alignment with Enterprise Agreements, Employee Relations and Industrial Relations frameworks
- Communicating and driving the national collection standards across levels of the collections structure

**What Type of Person Will Be Successful**
- To be successful in this role, youwill be an excellent people leader with strong interpersonal skills and experience managing large teams, preferably remotely. You will thrive in the face of a challenge and enjoy a fast paced role where no day is the same

**These are the type of attributes & skills you would possess**:

- Strong leadership skills with the ability to manage & motivate large teams and drive excellence
- Commercial acumen and strategic management skills
- The ability to adhere to compliance and assurance policies & procedures, as well as driving quality & safety management
- Strong stakeholder management skills, adept at advising and guiding others to drive cohesive and operational efficiency
- A sound knowledge of & experience in the pathology industry is beneficial but not mandatory
- .

**Benefits and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits including**: