Motor Assessor

Accurately assess vehicle damage to determine cost effective and safe repairs using the correct repair method.- Provide excellent service to our customers both on the phone and in person.- Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.- Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer's own repairers.- Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.- Working as part of a state team of assessors to problem solve customer's repair issues.- Providing excellent key to key customer repair times to increase customer advocacy.- Multi
- channel assessing responsibility.- Experience and current knowledge of the motor body repair industry- Broad knowledge of Insurance policies, claims and assessing procedures.- Proficient in customer service delivery & negotiation skills.- Well-developed verbal and written communication skills.- Ability to work independently and manage time efficiently.- Sound level of computer literacy.- Valid Driver's license.- Relevant Trade qualification.

The Assessor is responsible for accurately assessing the damage/loss incurred by customers to determine the appropriate cost and safe repair methods whilst balancing the best customer outcome with the needs of the business.