Government Benefits Advisor

About the role

As a Government Benefits Advisor with the Queensland Public Trustee (QPT), you'll work in a small team to manage relationships with federal agencies such as Services Australia and the Department of Veterans' Affairs. You will respond to enquiries from a large regionally dispersed internal customer group, providing advice and guidance to ensure that customers of the QPT receive correct information and entitlements.

This is a hands-on advisory role that combines strategic insight with practical coordination. You'll work across teams, influence stakeholders and ensure services are aligned with both federal guidelines and the needs of Queenslanders.

In this role, you will:
Manage operational relationships with Services Australia and the Department of Veterans' Affairs, serving as the central point of contact for service matters.
Provide expert advice and guidance to teams across the organisation including senior leadership, on complex government products, legislation, and entitlements.
Facilitate the provision of financial advice in relation to Residential Aged Care accommodation options through external service providers.
Design and deliver training and capability-building sessions for staff in collaboration with Services Australia and Department of Veterans' Affairs, making complex policy accessible and actionable.
Manage systems and processes linked to the Centrelink online portal and Business Hub, ensuring secure access and operational integrity.

This is a temporary part-time (5 days per fortnight) opportunity based in Brisbane CBD. Please download the role description for more information.

About you

You enjoy problem solving, working with legislation and helping others navigate complex systems. Your ability to build strong working relationships, simplify technical information and provide clear advice will be key to helping our customers get the benefits they're entitled to.

The following attributes are essential to your success in this role:
A strong understanding of government benefit schemes, especially Centrelink, Medicare, Aged Care, and Veterans' Affairs.
The ability to communicate clearly and persuasively across multiple levels of an organisation.
Demonstrated experience in managing stakeholder relationships, with the ability to build productive partnerships across internal and external agencies.
Strong problem-solving skills and the ability to work independently, exercise sound judgement and manage competing priorities in a fast-paced environment.
Demonstrated capability in developing, implementing and reviewing systems and processes to improve operational efficiency.

What we offer

A fulfilling role where your skills directly impact lives
Dynamic work environment with diverse responsibilities
Opportunities for personal and professional growth
Supportive culture prioritising employee mental health and wellbeing

Interested in applying?

Please provide the following information:
Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
A cover letter (no more than two pages) outlining your motivation and ability that demonstrate the 'Key capabilities' required to perform the 'key responsibilities' of the role.
Contact details for two referees. At least one referee should have a thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public sector employee, please nominate a referee who can report on your public sector employment.
Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
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