Trainer
8 hours ago
Contract:ASAP start - May 2026 (strong chance of extension)Location:Locations will depend on delivery & training days.
Locations include Melbourne CBD, Footscary, Sunbury and working from homeCompany:Leading State Government Utilities DepartmentThis leading State Government Department are seeking two experiencedTrainers to join a major billing transformation program.
These roles will play a key part in developing and delivering training content to internal teams and external partners, supporting a large uplift in resources and ensuring successful adoption of new billing processes.About the RoleAs an Oracle CCS Trainer, you will:Collaborate with program and change teams to scope training needs and delivery requirementsDevelop high-quality, reusable training materials aligned to business objectivesDeliver face-to-face training sessions to internal staff and BPO partner resourcesEngage with SMEs and stakeholders to evaluate readiness and manage resistanceProvide updates on training progress, milestones, and outcomesSupport the transition to new ways of working and successful business adoptionWork with communications teams to ensure consistent messaging across audiencesAbout YouStrong experience in training design, development, and delivery (Oracle CCS or similar billing systems highly regarded)Excellent stakeholder engagement and communication skills across all levelsResilient, adaptable, and comfortable working in a fast-changing program environmentProven ability to manage ambiguity, risks, and issues in a dynamic settingWhy JoinThis is a rare opportunity to contribute to a significant transformation program, with a focus on improving customer experience and streamlining billing operations.
You'll work in a collaborative environment with a mix of face-to-face and flexible working arrangements.For more information or a confidential discussion, please contact Abi Morton on 3 quoting reference 267916.To apply please click the 'Apply Now' button.
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