Customer Service Consultant

3 days ago

Ballarat, Victoria, Australia Bank Australia Full time

Posted: 07/07/2025

Closing Date: 29/07/2025

Job Type: Permanent - Full Time

Location: Ballarat

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have a Permanent, Full-Time opportunity for a Customer Service Consultant to work in our Ballarat branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

**Why join us**
- We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
- Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
- Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
- Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
- Positively contributing to the success of the branch and the branch team as a whole.

**What you will bring**
- A track record in excellent customer service
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and work effectively under pressure
- FSRA Tier 2 accreditation preferred
- Previous customer service/sales experience is essential
- Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

**Previous applicants need not apply

  • Customer Service Consultant

    4 days ago

    Ballarat, Victoria, Australia Bank Australia Full time

    Posted: 17/06/2025Closing Date: 01/07/2025Job Type: Permanent - Full TimeLocation: BallaratJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer Service Consultant

    3 days ago

    Ballarat, Victoria, Australia Bank Australia Full time

    Posted: 12/05/2025Closing Date: 19/05/2025Job Type: Permanent - Full TimeLocation: BallaratJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a...

  • Customer Services Consultant

    3 days ago

    Ballarat, Victoria, Australia Bupa Full time

    **About the Home**A modern care home located in Delacombe in south-western Ballarat. Our home consists of five resident communities, each with a dedicated team to look after your care needs. It consists of 144 beds, with dementia and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.**Benefits of...

  • Customer Service Consultant

    2 days ago

    Ballarat, Victoria, Australia Bupa Full time

    **About the Home**A modern care home located in Delacombe in south-western Ballarat. Our home consists of five resident communities, each with a dedicated team to look after your care needs. It consists of 144 beds, with dementia and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.**Benefits of...

  • Customer Services Consultant

    3 days ago

    Ballarat, Victoria, Australia Bupa Full time

    **About the Home**A modern care home located in Delacombe in south-western Ballarat. Our home consists of five resident communities, each with a dedicated team to look after your care needs. It consists of 144 beds, with dementia and high care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.To know more...

  • Customer Service Consultant

    6 days ago

    Ballarat, Victoria, Australia Bank Australia Full time $60,000 - $80,000 per year

    Why join usWe have big plans to become Australia's most trusted bank and a leading purpose-driven business. As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit. Every role and person in our bank is essential to bringing our values, purpose and aspiration to...

  • Customer Experience Manager

    4 days ago

    Ballarat, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Relationship Consultant

    3 days ago

    Ballarat, Victoria, Australia Respect Full time

    **_Our team is searching for a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients._****Who we are**:As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on...

  • Customer Sales Consultant

    2 days ago

    Ballarat, Victoria, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?**At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better...

  • Part Time Customer Service

    1 week ago

    Ballarat, Victoria, Australia Telstra Part time

    Join to apply for the Part Time Customer Service & Sales Consultant WENDOUREE role at Telstra Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview Telstra is hiring We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all...