General Manager, Operations

Add expected salary to your profile for insightsOpportunity to lead the operations of the SchoolCompetitive remuneration package on offerAbout UsThe Melbourne Business School (MBS) purpose is to unleash ideas and leaders for a sustainable future.
Jointly owned by the business community and the University of Melbourne its vision is to be among the top-ranked providers of business education within the Asia-Pacific, the first choice of students and clients seeking award and non-award educational experiences, and esteemed globally as a leading supplier of academic and business research.The OpportunityLead the successful management of daily operations at MBS.
This is a multi-faceted role with a strong focus on catering and cafe operations, onsite accommodation and event space management, facilities and environmental management, conferences, and front of house services; as well as strategising the long term success of these departments in-line with organisational goals.The position operates in a dynamic service environment, and as such we are seeking a leader that can think quickly, is solution-focused and who presents in a professional manner to represent the School.A key objective is to provide efficient, cost-effective and customer focused management of daily services and activities and to ensure the various teams that report to this role operate in a coordinated manner.This is an exciting opportunity to:Contribute to superior service delivery and business impactDiversify your leadership exposure and experienceJoin a top ranked business education providerSome key accountabilities will include:Develop and lead a high performing and engaged team aligned with the School's purpose, strategy and Guiding PrinciplesFoster cross-functional trusted relationships and work collaboratively across all areas of the School to ensure alignment of activities.Ensure the catering, venue management, facilities, reception and conferencing services are provided in a coordinated and consistent mannerEnsure the team (including service providers) are synchronised and working in a coordinated manner providing a seamless service to clientsReview and manage regular processes to balance the operational needs of both the department and school overallOversee the catering team including the Hub Cafe business to ensure services provided are to the high standards expectedManage agreements with third parties to ensure services (and goods) provided are effective and to the high standards expectedEnsure that strong and productive relationships with internal clients are maintained, acting as an escalation point when client objectives or service delivery issues require higher-level intervention.Oversee the resolution of challenges related to space maximisation, room allocation, and facilities bookings, ensuring alignment with business needs and priorities.Guarantee that client expectations are captured, managed, and delivered to agreed standards, and intervene where service issues arise.Oversee the Assistant Manager, Operations (AOM), Building Managers and Facilities teams to ensure the campus is maintained to appropriate (high) standards;Manage the Facilities budgets and P&L's, including capex allocationEnsure asset management and capital works are appropriately prioritised, planned and managed to minimise interruptions across the School whilst maximising positive impactSupport the AOM to provide oversight and support to the reception, weekend concierge and hotel administration teamApprove all operations costings, invoices and contract labour spendingManage annual budget preparation and regular re-forecasting to ensure financial targets are achievedEnsure compliance with the School's liquor licenceSupport the AOM to ensure responsibilities are delivered in a safe manner that is consistent with the School's OHSW requirementsSupport the School's strategic direction by ensuring that all operational delivery is aligned with projected planning outcomesWork with the Dean's office to plan and develop site upgrades, delivery improvements and provide budgeted options for developmentAbout youAn experienced hospitality/events and/or facilities management or general operations professional, you will have a demonstrated track record and capability across all aspects of the role, including experience managing P & L's, budgets and pricing according to market and margins and having held a similar role preferably in a dynamic professional services or business education environment.This will be accompanied by:Demonstrable catering/hospitality experienceDatabase and Reservation administration experienceDemonstrable background requiring a high level of internal and external customer/client serviceStrongadministrativeand project management skillsHigh level of successful relationship management with key clients and contactsExcellent organisational and time management skillsStrong knowledge of Microsoft applicationsCommitment to high levels of customer serviceWhat's on offerWe value our people and ensure that we can reward you with more than just a salary.
Our thanks to you includes:Competitive remuneration, including not-for-profit salary packaging options and generous parental leave provisionsHybrid and flexible work optionsSubsidised gym membership, health and wellbeing programs and regular social eventsAccess to world-class learning and development programs at a discounted rateA workplace that promotes diversity, collaboration, and new ideas in the heart of Melbourne's innovation precinctWorking alongside talented and supportive colleagues who are passionate about innovation and creativityTo apply, please submit your application including a covering letter and a current resumeasap.
Please note that applications will be reviewed on a rolling basis and therefore we may appoint sooner than the advertised closed date.Unlock job insightsSalary match Number of applicants Skills matchEducation, Training & Professional DevelopmentMelbourne Business School (MBS) is the University of Melbourne's graduate school in business and economics, and one of the leading providers of executive education in the Asia Pacific region.Established in 1963 and jointly owned by corporate Australia and the University of Melbourne, MBS has built a reputation for excellence and offers a comprehensive portfolio of business and economic graduate programs to meet the business challenges of both individuals and organisations.
Our MBA, the first offered in Australia, is globally-renowned and is consistently ranked in the Financial Times, The Economist Which MBA, Bloomberg Business and AFR Boss MBA rankings.
The University of Melbourne is Australia's No. 1 university, being ranked No. 33 globally in The Times Higher Education World University Rankings 2015-2016.
MBS enjoys accreditation by both EFMD (EQUIS) and AACSB International.Source: this is an extract from the company's own websiteMelbourne Business School (MBS) is the University of Melbourne's graduate school in business and economics, and one of the leading providers of executive education in the Asia Pacific region.Established in 1963 and jointly owned by corporate Australia and the University of Melbourne, MBS has built a reputation for excellence and offers a comprehensive portfolio of business and economic graduate programs to meet the business challenges of both individuals and organisations.
Our MBA, the first offered in Australia, is globally-renowned and is consistently ranked in the Financial Times, The Economist Which MBA, Bloomberg Business and AFR Boss MBA rankings.
The University of Melbourne is Australia's No. 1 university, being ranked No. 33 globally in The Times Higher Education World University Rankings 2015-2016.
MBS enjoys accreditation by both EFMD (EQUIS) and AACSB International.Source: this is an extract from the company's own websiteTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
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