Service Desk Manager

2 weeks ago

Melbourne, Victoria, Australia Prixcar Services Full time

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

**The Position**:
An exciting opportunity for a confident and experienced IT Service Desk Manager to join our IT team. This role will work closely with internal business stakeholders to ensure issues are managed appropriately and resolved in a timely manner.

The Service Desk Manager is responsible for managing two Service Desk Operators and delivering timely and quality IT support to the Prixcar business nationally. This role will involve handling tickets escalated from the L1/L2 operators, managing the deployment of new hardware within the business, and keeping up-to-date with IT administration requirements.

**What you will do**:

- Lead and mentor the Service Desk team in providing high level service to the business
- Liaise with vendors and third-party providers for escalations to resolve ICT issues
- Collaborate with cross-functional teams to identify and implement process improvements to enhance the efficiency and effectiveness of IT support services
- Drive IT related continual improvement including cost savings and efficiency improvements

**What you will bring**:

- Bachelor Degree of Information Technology or suitable qualification
- Previous experience in a similar role
- In-depth knowledge of the Microsoft technology stack, including Windows operating systems, Office 365, and related tools
- Ability to provide effective leadership skills in a complex, rapidly changing organisation
- Ability to lead and deliver IT related projects and continual improvements
- Excellent attention to detail and time management
- Customer-centric individual who can handle stressful situations in a professional and effective manner

**What we are offering**:

- Work-life balance, benefit from flexible working arrangements
- Be a part of supportive and friendly team
- Our X-Factor reward and recognition program, with financial incentives and overseas trips on offer
- Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
- Exclusive benefits and discounts from our partners, employee referral program, service recognition
- Wellness: Employee Assistance Program, wellbeing day

If you would like to be part of a friendly team where you are appreciated for your contributions and share our values, we would love to hear from you

PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion.

Prixcar values of **_Play_**, **_Passion_** and **_Care _**underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey

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