Technical Lead

**Technical Lead - Middleware and Integration**

**Brisbane OR Sydney**
- **Unique opportunity to join a leading Australian insurer**:

- **Step into a tech leadership role, providing governance, leadership, automation and innovation**:

- **Collaborative and supportive team environment, hybrid working**

We're never just satisfied with how things are - because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
The Middleware & Integration team within Infrastructure Service Delivery team is responsible for running Suncorp's Middleware & Integration platforms.

This service specialist role is focused on integration technologies, primarily IBM WebSphere Message Broker, (now known as IBM ACE), and is focused on governing IT Managed Service Providers to deliver best in class, end-to-end operations and run Middleware & Integration services, through governance, reporting and continuous service improvement initiatives.

This is a unique opportunity to step into a technical leadership role, utilising your strong middleware and message broker experience to lead innovation and automation on the platform.

**What you'll do**:

- Lead automation and innovation on the Middleware and Integration platforms
- Provide technical direction to the offshore team on the day-to-day activities of this platform; service level management and supplier governance
- Ensuring adherence to a Build to Run framework enabling a fast pace of change and transition into production.
- Ensuring adherence to Suncorp's SIAM framework to enable quality of Change, Release and Deployment.
- Knowledge management including shift left from L4-L0.
- Ensuring the availability and health of Middleware & Integration systems and services.
- Reducing technical debt to improve availability and overall costs of maintenance and Managed Service Provider contracts.
- Understand how to contribute to team, business and group priorities and drives priorities with a sense of purpose.
- Develop end-to-end monitoring, alerting and automation to enable proactive operations and self-healing capabilities, identify incidents and issues.
- Supporting the identification and remediation of complex problems.

**What you'll bring**:

- Demonstrated knowledge of Infrastructure Services
- Experience with Middleware and Integration Platforms preferably IBM Integration Bus (IIB) and / or IBM Application Connector (ACE) for Enterprise including but not limited to:

- Platform administration
- Platform builds
- Support and optimisation of Platform queries
- Scripting
- An understanding of failover clustering, database mirroring, always-on availability groups
- Managing monitoring and alerting
- Licencing
- Involvement and support in major outages and critical incidents.
- Governance, influencing and communicating.
- Developing design documents and end-to-end process mapping.
- Previous experience working with off-shore teams, vendors and Managed Service Suppliers
- Understanding of API's, Mulesoft would be an advantage but not essential

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment,