Reservations Agent

14 hours ago

Adelaide, South Australia Sofitel Full time

**Company Description**
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
**Job Description** A career that lets your passion shine**:
You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details are recorded in OPERA. With your attention to detail, you'll provide exceptional service while recommending property facilities and maximising revenue through up-selling.
**Qualifications** What you will bring to the role**:

- Guest focused personality is essential; experience is an asset
- Strong written and verbal communication
- Prior experience working with Opera or another property management system
- Strong interpersonal and problem-solving skills
- Ability to work independently and prioritise conflicting priorities
- Fluency in English; additional languages are a plus

**Additional Information** Thrive in our Sofitel community, with**:

- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

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