Receptionist - Arh Brisbane

4 days ago

Brisbane, Queensland, Australia Animal Referral Hospital Full time

**Company Description**
We are seeking an enthusiastic and friendly **Part-Time Receptionist**to be part of a fast-paced environment and a welcoming face to our clients and their pets

**About your role**:

- Permanent Part-time role
- A range of shifts, 7am - 5pm, 8am - 6pm, 9am - 7pm, 11am - 9pm, 12pm - 10pm, 1pm - 11pm including an occasional weekend
- Managing all client inquiries and concerns with professionalism and empathy
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay, Zippay and Afterpay
- Coordinating with other hospital departments to ensure seamless client experiences
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets
- Ad-hoc administrative duties

**About you**:

- Proven experience in a client services role, preferably in a healthcare or veterinary setting
- Excellent communication and interpersonal skills
- Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
- Attention to detail
- Strong conflict resolution skills
- A calm and empathetic approach to your work
- A passion for delivering outstanding client service
- Enjoy working in an upbeat team environment with some good banter
- Passionate about delivering an outstanding customer experience
- Excellent communication, organization and time management skills
- Thrive in a fast-paced environment

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