Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Gwf Full time

**About Us**

Mauri, part of the George Weston Foods Group, is a leading supplier of high-quality flours, yeasts, pre-mixes, improvers, grains and animal nutrition.

We believe in baking, its wholesome goodness, and how it brings people together and that's why every day we work, through insight and innovation, to provide quality products to help bakers across Australia and New Zealand.

**About the Role**

We have a great opportunity for a **Customer Service Representative** to join our highly engaged Customer Service team located at Enfield, Sydney.

Reporting to the Customer Service Team Leader, the purpose of this role is to deliver exceptional service to our customers across our Bakery Ingredients and Animal Nutrition divisions.

As a Customer Service Representative at MAURI, you will be responsible for:

- Skilfully handling customer complaints and proactively identifying opportunities for improvement
- Effectively managing the pricing and credits request process in line with customer service KPIs
- Actively participating in Call Coaching sessions to continually improve our customers' experience
- Accurately entering pricing information
- Setting up new customer accounts

**About You**
- Have a strong customer focus and desire to deliver exceptional service
- Possess experience working with SAP, Salesforce, or another ERP system
- Be confident in your ability to enter data accurately and in a timely fashion
- Enjoy taking the initiative, and be proactive in identifying opportunities for improvement
- Be able to effectively prioritise and work to deadlines
- Thrive in a fast-paced, team environment
- Remote applicants based on the east coast of Australia will also be considered

**What's on offer at Mauri?**

We are a business that promotes diversity, has a flexible working environment and a genuine focus on personal development to support your career.

Best of all it is a great place to work, where you can bring your authentic self

**Start the Conversation**

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