Customer Services Team Leader
2 weeks ago
**Our Story**
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to 'create extraordinary places, connecting and enriching communities.'
We are currently seeking a **Customer Services Team Leader **to join the Centre team at Westfield Miranda. This is a chance to join a team who are driven to consistently create moments that matter in the living centre every day and lead and inspire their team to deliver our Service Promise to our customers.
**Your opportunity**
As the Services Team Leader, you are proactive, hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment across Customer Experience desk & Valet. Reporting directly to the Services Supervisor, you will assist with overseeing the team & ensure operations are running smoothly across the Customer Experience desk & Valet team.
A snapshot of your role:
- Ensure customer service levels are maintained at the highest levels within the service areas by ensuring processes, training and standards are managed
- Be empowered to rectify and resolve customer issues that may arise while on shift
- Assisting customers to ensure that every moment matters
- Provide leadership in all service areas including Customer Experience Desk, Valet and Carpark
The position requires working on a Tuesday-Saturday roster, and possessing a valid full driver's license is a requirement for the valet aspects of this role.
**What will set you apart from the rest?**
- You are innovative, passionate, dynamic and a self-motivated individual who enjoys working in a high performing culture
- You must have a full drivers licence for the valet aspects of this role
- Ideally you will have proven leadership experience in a customer service environment
- The right mindset who ensures the delivery of the ultimate customer experience every day for our shoppers
- Ability to demonstrate being agile and working with autonomy
**What sets us apart from the rest?**
- A collaborative, welcoming, inclusive and supportive culture
- Gender-neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.
Our diverse and inclusive workforce is not only something we're proud of but something we're committed to. We encourage and support our people to bring their 'whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.
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