Customer Service Representative

5 days ago

Sydney, New South Wales, Australia Hatch Full time

Overview
Location: Sydney, NSW, AU
• Role: Customer Service Representative - Patient Support
• Admission
Role Seniority: junior
The Role
Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You\'ll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details
3-month initial contract with potential for extension.
In-office position.
Additional notes
Before we jump into the responsibilities of the role, you'll be learning new things all the time and the Admission team will be there to support your growth.
Please consider applying even if you don\'t meet 100% of what's outlined.
Key Strengths
Strong communication skills
Attention to detail
Comfortable with computer systems
Multitasking ability
Understanding of confidentiality requirements
Why Admission is partnering with Hatch on this role
Hatch exists to level the playing field for people as they discover a career that's right for them.
When you apply you have the chance to show more than just your resume.
Note
This is a role with Admission, not with Hatch.
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