Service Advisor

1 week ago

Perth, Western Australia Cummins Inc. Full time
Being part of Cummins means working alongside todays most innovative thinkers to solve the worlds toughest problems.
We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams.
We look to hire the best and then help you to become even better.
We are looking for a Service Advisor to join our dynamic team in Perth.
This is a full-time role based in our Perth office .
In this role, you will make an impact in the following ways: Serve as a first point of contact for Customers and promote quality customer service
Employ exceptional knowledge of Cummins products in order to advise and support customers
Work closely with our Service Technicians and Supervisors
Complete Quotes, invoicing and warranty processing
Deal with customer queries, finding resolutions
Multitasking a variety of tasks and meeting deadlines
Ensuring the highest levels of safety and customer service
Assist with customer complaints To be successful in this role you will need the following: Strong problem-solving skills
Service and Parts programs experience
Strong written and verbal communication skills
Strong customer service focus
HHP/HD knowledge
Understanding of Service Dept processes
Personal commitment to HSE and leading an interdependent safety culture
Ability to manage external & internal key stake holders RESPONSIBILITIES Service and Parts programs experience
Strong written and verbal communication skills
Strong customer service focus
HHP/HD knowledge
Understanding of Service Dept processes QUALIFICATIONS We are looking for a Service Advisor to join our dynamic team in Perth.
This is a full-time role based in our Perth office .

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