Floor & Events Manager

1 week ago

Melbourne, Victoria, Australia Patient Wolf Distilling Co Full time

Patient Wolf Distilling Co

Patient Wolf Distilling Co. are looking for a Floor and Events Manager. This is a position on the bar leadership team, working closely with our Front of House team.

It will include involve overseeing floor service, and our sequence of service, gin flights and classes, bookings and events both on-site and off and our retail space.

JOB TITLE: Events & Floor Manager

JOB TYPE: Full Time

LOCATION: Patient Wolf Gin Distillery, Southbank

SUPERVISOR/MANAGER: Blake Hall - Venue Manager

OUR COMPANY:
Patient Wolf is soon to be the largest independent gin distillery in Victoria. We believe in creating something unique, something that stands out from the crowd. With an absolute focus on acknowledging tradition while pushing the boundaries, Patient Wolf is at the forefront of the wave of unrestrained craft-led influence that respects tradition yet challenges the future blending of tradition and innovation.

We are seeking individuals who go over and above the simple day to day and will come to live and breathe the brand.

YOUR ROLE:
This critical role comes with the opportunity to host and lead experiences for our guests at the highest level in a unique and exciting way. This means that innovation and collaboration with the major stakeholders is a must. In addition to the in-service requirements, the role will oversee the operations of tastings, events and education including guest relations, cocktail prep and execution, training, hosting events, RSA, maintenance, cleaning, human resources, people management, financial reporting and management.

MAIN DUTIES/RESPONSIBILITIES:

- Management of onsite and offsite events, corporate and private
- Management of smaller offsite events, bar pop ups etc.
- Manage online QR Ordering system
- Management of masterclasses and tastings
- Accountability for profit and loss of events as per agreed framework
- Oversee bookings, tastings, functions, events and tours
- Oversee the floor, service and delivery of drinks and food during service
- Stock management
- Oversee our bar snacks and grazing menu
- Management and presentation of our retail shelf, ensuring promotions are consistent with our online offering
- Responsible service of alcohol
- Influence key KPI's in a proactive manner
- Guest relations, ensuring all patrons have an exceptional and safe experience

SKILLS & EXPERIENCE

Qualifications:

- RSA

**Experience**:

- 2 years in a hospitality service role
- Presentation skills
- Guest relations experience

**Skills**:

- Ability to handle a fast-paced, service focused environment
- High level organisation
- Exceptional people skills
- Excellent leadership abilities
- Passion for the hospitality industry
- Training skills and the ability to pass on knowledge to team members
- Work in a fast paced, goal orientated environment
- Innovative with hospitality operations

PERFORMANCE GOALS:

- Financial KPI's for the business are achieved
- Represent our brand with integrity, passion, and a shared belief in creating excellent experiences for our guests and customers
- Lead our team with integrity and provide an outstanding workplace
- All products are of the highest quality level and representative of our brand
- Ensure the venue is always clean and presentable
- All in the team are trained and competent in product knowledge, service and our brand
- Stock control is maintained

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