Front Office

5 days ago

Sydney, New South Wales, Australia The Branksome Hotel & Residences Full time

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our 41/2 stars rating in Tripadvisor and Google review.

CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.

We are currently looking for exceptional individuals to join our team as full-time Front Office All - Rounder.

**About the role**:

- Welcome guests at check - in; cross referencing reservations details and fare-welling guests at checkout
- Attend to incoming calls by answering queries and providing outstanding guest service
- Ensure all guest requests are accurately actioned with prompt follow through
- Create innovative ways to up-sell additional services to our guests
- Maintain high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and issuing of room keys
- Demonstrate high professional telephone manner and excellent communication skills
- Demonstrate high level of customer service at all times
- Perform shift work including overnight shift, working weekends and public holidays
- Maintain immaculate grooming standard

**We are looking for someone with**:

- Sound knowledge of Opera PMS or similar reservation system
- Ability to work in a fast paced team environment
- Strong eye for detail to ensure all data is entered correctly
- Passion to deliver exceptional customer service
- A 'can do' attitude and willingness to learn new skills
- Excellent communication skills; including both verbal and written.
- Outstanding administration and organisational skills
- Previous work experience in a five-star hotel in Front office or Reservations environment
- Flexibility and availability to work early or evening shifts across 7 days of the week including public holidays, where necessary.
- Unlimited work rights in Australia.

  • Front Office

    6 days ago

    Sydney, New South Wales, Australia The Carrington Hotel Katoomba Full time

    We currently have a vacancy in our Hotel Front Office Team for one casual Front Office Reception staff member. To be successful you will be someone with experience in Hotel Front Office Operations including but not limited to:- Checking in and checking out guests- Managing a busy switchboard- Taking reservations- Ensuring the safety of in-house guests and...

  • Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $92,860 - $129,490

    Job SummaryThis role is responsible for overseeing the daily operations of the front office, ensuring exceptional guest experiences, and managing a team of front office staff.Key ResponsibilitiesLead and manage the front office team to deliver high-quality service and achieve departmental goalsEnsure seamless check-in and check-out processes, responding...

  • Front Office

    1 day ago

    Sydney, New South Wales, Australia The Branksome Hotel & Residences Full time

    The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 1/2 stars rating in Tripadvisor and Google review.We are...

  • Front Office Coordinator

    4 days ago

    Sydney, New South Wales, Australia beBeecustomer Full time $60,000 - $80,000

    Job Title: Front Office CoordinatorWe are seeking a skilled and organized individual to join our team as a Front Office Coordinator. This role will play a pivotal part in managing front office operations, providing exceptional customer service, and contributing to the smooth day-to-day running of the organization.

  • Front Office Supervisor

    3 days ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    Join to apply for the Front Office Supervisor | The Grand role at The Star Entertainment GroupFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.The Star Sydney is committed to our communities, delivering the ultimate entertainment, hospitality, and dining experiences.OverviewAs a Front Office...

  • Front Office Leader

    6 days ago

    Sydney, New South Wales, Australia beBeeFrontOffice Full time $98,765 - $123,456

    Job Opportunity: Front Office LeaderThe hotel seeks an experienced leader to join the Front Office team in a full-time capacity.Resolve guest complaints and address their challenges effectivelyLead by example when attending to guest requests, demonstrating exceptional service standardsCompile and check daily record sheets, guest accounts, receipts, and...

  • Front Office Coordinator

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $180,000

    We are seeking an experienced team leader to fill a challenging role in our Front Office operations as a Coordinator.This is a demanding position that requires strong organizational skills, metrics-driven performance and excellent customer interaction. The ideal candidate will be highly organized, goal-oriented and enjoy interacting with people.As a key...

  • Front Office Supervisor

    1 day ago

    Sydney, New South Wales, Australia Silkari Hotels Pty Ltd Full time

    Silkari Suites at Chatswood is located in the heart of Chatswood's shopping and entertainment precinct offering a variety of studio, one and two-bedroom apartments.We are looking for an experienced and customer-focused Front Office Supervisor to with assist the day-to-day operations of our Front Office team.**Duties and responsibilities**:- Supervise...

  • Front Office Professional

    6 days ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $60,000 - $90,000

    Front Office Professional RoleWe are seeking an innovative and forward-thinking Front Office professional to join our team. As a key member of our front office crew, you will be responsible for delivering exceptional guest experiences through the check-in and departure process.You will build strong relationships with guests to drive future bookings, support...

  • Front Office Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $110,000 - $140,000

    Duty Manager RoleAs a Duty Manager, you will be responsible for overseeing all aspects of Front Office operations. This role offers the opportunity to lead and develop a team, ensuring exceptional guest service and satisfaction.The ideal candidate will have a strong background in hospitality, with experience in guest service and management. A Bachelor's...