125881-Repair Technician

2 weeks ago

Melbourne, Victoria, Australia Dji Full time

125881-REPAIR TECHNICIAN - DAMAGE ASSESSMENT AND CUSTOMER EXPERIENCE SUPPORT
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Location
Melbourne

Position
Product Support and Service

**Responsibilities**:
1. Conducting field assessments: visiting the affected electrical systems, inspecting the damage, and assessing the impact on electrical components, structures and software. 2. Documenting damage: taking photographs, videos, and written notes to record the extent and type of damage caused to electrical components, structures. 3. Collaborating with other teams: working with other teams such as call center team to share information and coordinate response efforts. 4. Preparing reports: writing detailed reports that summarize the findings of the assessment, including the extent of damage, estimated cost of repairs, and any recommended actions. 5. Communicating with stakeholders: be required to communicate with stakeholders such as engineers, managers to provide updates on the assessment findings and answer any questions or concerns they may have regarding damage. 6. Providing product guidance, technical support, and training to dealers and customers via telephone, face-to-face, and on-site visits if required. 7. Following up with clients to ensure that the problem is resolved or that further support is provided. 8. Perform other duties as assigned.

**Requirements**:
1. Bachelor's degree in engineering (Electrical, Mechanical or similar) is preferred 2. Minimum two (2) years of related experience 3. Mechanical aptitude with excellent hand-eye coordination. 4. Basic English language skills (both verbal and written) 5. Experience in fine detail repairs and good manual dexterity. 6. Strong planning, organizational, and problem-solving skills. 7. Ability to work independently and collaborate effectively in a team environment.

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