Customer Care Coordinator

6 days ago

Brisbane, Queensland, Australia Lorna Jane Full time

**At Lorna Jane**:

- We think customer, they are at the heart of everything we do.
- We are accountable, we take personal responsibility for our results and our growth, and we think, act and make decisions with intention.
- We challenge the status quo, we are game changers, the world has enough followers.
- We are hungry for success, and we never give up on achieving our goals.
- We believe in each other, we are one team, inspiring each other to achieve success.

We have an exciting opportunity for a Customer Care Coordinator to join our team at Lorna Jane HQ located in Eagle Farm.

About the Role

The Customer Care Coordinator is responsible for encompassing a solution focused customer experience. You will be responsible for amplifying brand service culture by creating solutions to engage and connect with Lorna Jane customers globally.

**Your responsibilities will include**:

- Connecting with our LJ customer via Live Chat.
- Handing customer queries and escalations in a professional manner to offer solutions.
- Educate, engage & style our customer to support with a seamless online experience.
- Maintaining KPI's and benchmarks to ensure a high-quality service standard.
- Working with internal and external parties to investigate all customer queries to solve and resolve.
- Collecting and communicating customer insights to the business to drive positive change.

About you...
- You possess amazing customer service skills that are tried and tested in a customer facing environment.
- Communicate effectively with speed and accuracy typing.
- A strong customer focus and service mindset.
- Ability to remain composed when faced with a challenging situation.
- You have a passion for Lorna Jane and the Active Living Philosophy.

Why Lorna Jane?
- Generous discount off the latest Lorna Jane Activewear.
- Work for an iconic and innovative Australian brand, that champions Active Living and sustainability.
- On-site Nourish Café & parking.
- Continuous on-the-job coaching and development.
- Monday-Friday roster.

Activate your career - APPLY NOW

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