Resident Relationship Manager

**About IRT**
- Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**
- We're looking for a Resident Relationship Manager to join our team at IRT Dalmeny Retirement Village, someone who can champion the vibrant, connected lifestyle we foster across our retirement communities.
In this role, you'll be a trusted point of contact for residents, a steady and reliable presence behind the scenes, and a passionate advocate for fairness, comfort, and joy in later life. You'll play a vital role in ensuring a seamless resident experience from managing communications and supporting resident wellbeing, to overseeing contracts and contributing to continuous improvement initiatives

**_This is a permanent part-time position, working 28 hours per week over 4 day_**
- Key Responsibilities:

- Act as the key point of contact for residents, providing ongoing support, information, and wellness check-ins.
- Create a warm and welcoming environment for residents, families, and visitors.
- Manage village communications, including updates, events, and social activities.
- Coordinate with new and prospective residents, including tours, onboarding, and contract support.
- Promote occupancy by managing referrals and showcasing the village lifestyle.
- Maintain accurate resident records using CRM tools (e.g. Salesforce)
- Oversee maintenance requests, contractor coordination, and service delivery to meet resident needs.
- Support budget management, tenancy processes, and sales targets in collaboration with internal teams.
- Foster positive relationships across IRT teams, including Home Care and Care services.
- Help resolve resident concerns and promote community harmony.
- Identify opportunities to improve the resident experience and village life.
- Contribute to a safe, compliant, and well-managed village environment.'
- Bring creative and consistent solutions to everyday challenges.
- Provide operational support to the Area Manager and assist with other duties as needed

**To Be Successful You Will Have**

Qualifications in Retirement Village Management, Frontline Management, or Hospitalit
- y Proven experience in sales, customer service, or compliance, ideally within the aged care secto
- r Strong relationship management and interpersonal skill
- s Excellent communication and interpersonal skill
- s High attention to detail with a strong ability to problem-solv
- e Experience managing and leading a small tea
- m A genuine passion for working with older peopl
- e A deep appreciation for building long-term, meaningful relationship
- s Strong organisational skills — proactive and calm under pressur
- e
- Bonus Points If You Have:

Experience in retirement living, home care, or tenancy managemen
- t A background in hospitality or customer servic
- e Knowledge of property, sales, or facilities managemen
- t

**Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m