Guest Services Attendant

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Guest Services Attendant, reporting to Assistant Guest Services Manager, promotes positive customer relationships and assists with all queries relating to The Star Sydney car park through a courteous attitude and work efficiency.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for our Front Office & Concierge team.

**A few of your responsibilities**
- Adhere to all cash handling procedures, and record all cheque, money and room charge transactions in the MICROS system in accordance with policy and procedure
- Assist the Assistant Guest Services Manager to maintain daily reconciliation and accounting records, retail sales trends and reports, and provide performance reports as required
- Complete carpark validation functions, program carpark vouchers and validate access cards
- Advise your leader of any equipment faults to ensure minimum system downtime and report any customer requests for assistance such as vehicle breakdowns to Security staff
- Check patrons' coats, bags, umbrellas and other articles for temporary safekeeping

**What we are looking for**
- Exposure to a Hospitality environment
- Experience in a customer [WC1] service role
- Verbal and written communication skills
- Bilingual/multilingual advantageous
- Computer literacy

**About you**

You are dedicated and reliable, with a strong commitment to delivering exceptional customer service and ensuring smooth car park operations each day.

With a keen attention to detail and the ability to remain calm under pressure, you consistently provide guests with a seamless experience from the moment they arrive at The Star Sydney.

Your role will be pivotal in shaping the success of our Front Office & Concierge department at The Star Sydney.

**What we can offer you**
- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Competitive Hourly rate, plus penalty rates for weekends and public holidays
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Extraordinary growth opportunities personally and professionally

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.