Customer Advisor

7 days ago

Adelaide, South Australia Hays Full time

An exciting opportunity for an experienced Customer Service professional

**Your new company**

You will be working for a leading organisation that provides workers compensation and injury management services to employers and workers in South Australia. This organisation is committed to supporting the health, safety and wellbeing of its customers and staff.

**Your new role**

As a Customer Service advisor, you will provide effective customer service, information and guidance to everyone contacting the organisation.

**Your main duties will include**:

- Educating employers regarding their legislative obligations to register, provide remuneration information and pay premium
- Explaining premium calculations to employers
- Handling all inbound calls in accordance with service standards
- Making outbound calls as required to support communications campaigns
- Maintaining records of calls and actions to facilitate transparency and work sharing
- Ensuring employer details are accurately maintained at every interaction
- Actively looking for opportunities to improve the customer experience and service delivery and participating in process improvement initiatives
- Correctly classifying new registrations to determine the industry rate applicable
- Processing employer registration amendments, new locations and cancellations
- Ensuring employers are registered for online services including processing linking requests as quickly as possible
- Escalating complex classification issues in a timely manner to Premium Specialists for resolution
- Processing refunds to employers and following up direct debits and managing stale cheques as required
- Taking payment and/or negotiating payment arrangements for payments due
- Escalating complex legal and / or insolvency matters to the Debt Recovery team

**What you'll need to succeed**

**To be successful in this role, you will need**:

- Excellent communication and interpersonal skills
- A customer-focused and solution-oriented approach
- A high level of accuracy and attention to detail
- The ability to work effectively in a fast-paced and dynamic environment
- The ability to work collaboratively and constructively with others
- A positive and resilient attitude
- A relevant qualification or experience in customer service, administration or finance

**What you'll get in return**:

- An attractive hourly rate
- A supportive and inclusive work culture
- A flexible and agile work arrangement
- A rewarding and meaningful career opportunity

**What you need to do now**:
2831076

  • Customer Advisor

    1 week ago

    Adelaide, South Australia Nab - National Australia Bank Full time

    **Customer Advisor - Adelaide City and Northern Suburbs SA**:**Job no**: VOLRCAACNSA23**Business unit**: Personal Banking**Work type**: Permanent Part time**Region**: SA- Adelaide inner- **Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.**:- **Make a genuine difference through the work you do**:- **Work in a...

  • Customer Advisor

    2 weeks ago

    Adelaide, South Australia NAB Full time

    OverviewCustomer Advisor - Adelaide CBD and Northern Suburbs at NABCustomer Advisor - Adelaide CBD and Northern SuburbsResponsibilitiesSupport NAB's Adelaide CBD and Northern branches by being the first point of contact for our customers; putting them at the centre of everything you do.Identify the most suitable products and services for customers: like...

  • Customer Advisor

    2 weeks ago

    Adelaide, South Australia NAB Full time

    OverviewCustomer Advisor - Adelaide CBD and Northern Suburbs at NABCustomer Advisor - Adelaide CBD and Northern SuburbsResponsibilitiesSupport NAB's Adelaide CBD and Northern branches by being the first point of contact for our customers; putting them at the centre of everything you do.Identify the most suitable products and services for customers: like...

  • Customer Advisor

    2 weeks ago

    Adelaide, South Australia NAB Full time $60,000 - $80,000 per year

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset...

  • Customer Advisor

    2 weeks ago

    Adelaide, South Australia NAB Full time $60,000 - $80,000 per year

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset...

  • Customer Advisor

    3 weeks ago

    Adelaide, South Australia NAB Full time

    Branch Customer Advisor – BankingAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters...

  • Customer Advisor

    2 weeks ago

    Adelaide, South Australia NAB Full time

    OverviewJoin to apply for the Customer Advisor - Adelaide South role at NAB.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New...

  • Customer Advisor

    2 weeks ago

    Adelaide, South Australia NAB Full time

    OverviewJoin to apply for the Customer Advisor - Adelaide South role at NAB.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New...

  • Senior Advisor

    1 week ago

    Adelaide, South Australia beBeeFinancial Full time $70,000

    Our Client Services Manager is a vital role that supports Financial Advisors, working closely with other advisors and client services managers to deliver exceptional customer service.About the Job:We are seeking an experienced professional to assist with the financial advice process from initial consultation to implementation.The ideal candidate will have...

  • Customer Service Advisor

    4 days ago

    Adelaide, South Australia Westpac Group Full time

    Permanent vacancy with BankSA at Blackwood Branch.- Part-time position (30 hours per week)- Access to employee discounts and benefit**How will I help?**We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. Your role...