Change & Release Analyst

**About Ampol**

Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we've always been inspired by the role we can play in people's lives - to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia's only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we'll be here for 100 more powering better journeys for today and tomorrow.

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

**About the role**:
The Operations & Partnering team work alongside the business units in identifying, prioritising and delivering Technology, Digital and Data initiatives that align with our business strategy, deliver value to The Ampol Group and track the contribution each initiative makes, while ensuring smooth operations by providing reliable support, resolving issues quickly and improve service quality to minimise disruptions.

The Change and Release Analyst supports the effective planning, coordination, and execution of IT changes and releases in alignment with ITIL practices. The role ensures mínimal disruption to business operations by maintaining controlled change and release processes, working closely with technical teams and stakeholders. This position also contributes to continuous improvement and governance activities within the IT Service Management (ITSM) framework, with a focus on leveraging the ServiceNow platform

**You'll** take us further by**:

- Assisting in the review, assessment, scheduling, & coordination of IT change requests in accordance with Change Management processes & ensure they meet required documentation, testing, & approval standards before implementation.
- Coordinating change advisory board (CAB) meetings, preparing agendas & supporting materials.
- Tracking and reporting on change management metrics
- Maintain the Forward Schedule of Change (FSC) and ensure visibility to stakeholders.
- Support the planning, scheduling, and communication of IT releases across environments.
- Ensuring Infrastructure and Application release scope items are planned for their deployment, conflict resolved, validated, & deployed in accordance with Release Management standards and in alignment with change management processes.
- Working within ServiceNow to manage change and release records, workflows, notifications & reporting.
- Engaging in the testing and adoption of identified improved techniques for the enhancement of the tooling used for change and release management.

**We'd** love it if you have**:

- 2+ years of experience in Change and/or Release Management within an ITIL-aligned environment.
- Familiarity with ITIL v4 principles, particularly Change Enablement and Release Management.
- Strong attention to detail with the ability to manage multiple change/release activities concurrently.
- Excellent organizational, coordination, and communication skills.
- Proven ability to work collaboratively with cross-functional technical and business teams.
- Skilled in creating raw data reports, dashboards, and performance indicators to monitor and report change volumes, success rate, change compliance and identify opportunities for improvement.
- Strong skills in planning, prioritizing, and managing changes and releases

**We'll** take you further by**:

- **Our total**remuneration** is competitive.**This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- **We are flexible**.** Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- **We value recognition**. We have an internal recognition platform amplifying the