Korean Speaking Client Services Assistant

Korean Speaking Client Services Assistant

**30th October, 2024**

**Korean Speaking Client Services Assistant - Brisbane**

We are currently looking for an enthusiastic, energetic and motivated Client Services Assistant with bi-lingual skills to join one of our Business Services teams. This team has a strong Korean client base and will require bi-lingual skills (Korean / English) to be successful in this role.

The Partner of the team has a longstanding reputation with the local community for her high quality and value-driven services. In this role, you will be exposed to a wide range of learning and development opportunities to support your career progression, furthermore, be surrounded by a group of driven and motivated team members.

We're a globally integrated audit, tax and advisory firm with offices in over 100 countries and territories - and we're always ready to recruit a motivated Accountant like you to join our team.

As a Client Services Assistant your role is critical to ensuring the delivery of high-quality outcomes for clients. The role may include supporting colleagues to achieve deadlines, finalising outgoing items, dealing with external and internal stakeholders, delivering technically correct information, following, and offering feedback on procedures or systems and communicating professionally to all levels of staff. The position also forms part of the relief and support structure that is necessary for the overall completion of administrative duties within the firm.
- Formatting of documents such as client letters, proposals and collations. A high attention to detail regarding all outgoing items and a focus on improving the quality of internal documents.
- Coordination and processing of the billing function for clients, in line with standards and templates for billing.
- Preparation of all correspondence required including business letters, invoices, reports, articles and proposals, in accordance with established templates.
- Coordination of the Out-For-Signature and lodgement process (e.g. ATO)
- Preparation of electronic or physical collations in a timely, organised and efficient manner. A view towards decreasing the use of physical materials and moving towards a more electronic environment.
- The updating, archiving and maintenance of accurate electronic data within various software platforms. An adherence to current procedures with a view towards continually offering constructive feedback.
- Communication with the ATO in relation to basic client matters (for example, setting up payment arrangements, obtaining remissions, lodging due date extension, etc.).
- Assisting with client payroll processes.
- Provision of support to Reception by answering incoming phone calls, taking messages, answering queries, welcoming guests and maintaining meeting rooms. Maintaining a professional and welcoming demeanor when dealing with internal and external stakeholders.
- General administrative duties necessary for the smooth operation of the office, including but not limited to upkeep of kitchen and meeting rooms, reception cover and providing administrative cover elsewhere when required

**Qualifications**
- Excellent English and Korean speaking & writing skills are essential
- Demonstrated administrative experience, preferably in a public practice environment
- Experience with Xero preferred
- Strong attention to detail and accuracy of work
- Flexibility to perform different and varied tasks
- The ability to work under pressure and effectively manage time and prioritisation of tasks
- Motivated to work as part of a team in addition to completing individual regular tasks
- Strong problem-solving skills
- Excellent interpersonal skills, including the ability to consult with peers.
- Extensive experience with Microsoft Suite

**Why join us** ?

For those who appreciate culture as much as commercial success, Forvis Mazars is the smart choice. It's a place where you'll be challenged to find unexpected solutions. Where you'll gain experience with small and large clients across many different sectors. And where you can be confident, your team always supports you.

Everyone who joins Forvis Mazars is valued for the individual qualities they bring to the team. In turn, we invest in making you the best you can be - whether it's through endless learning, or by tapping into opportunities within our worldwide network. At Forvis Mazars, so much is possible.

We believe that Forvis Mazarians should be rewarded for their work, so we offer a range of financial and non-financial benefits to support and reward our people. At our Brisbane location, you can expect the following:

- Well-being program
- Staff Incentive plan
- Volunteering day
- Flu vaccinations
- Learning and development programs
- Social club activities charity and community events
- Study assistance (financial support & study leave)
- Flexible working
- Employee referral rewards
- Employee assistance program
- Parental leave payment
- International and