Collections Officer

2 weeks ago

Brisbane, Queensland, Australia Hudson Australia Full time

**Based in Toowong, this is an 8-week contract position with the possibility for extension or permanency.**

**About the role**:

- Location: Toowong.
- Full time 37.5 hours per week Monday to Friday 8:00 AM to 04:00 PM (Potential to work 30 hours part time however the preference is for Full Time).
- Working Arrangements: 100% in office due to the nature of the role.
- $34.58 per hour + Super
- Full training provided before starting the role
- **Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.**

**Role responsibilities**:

- Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.
- Outbound calls to customers with debt owing to clients
- Communicate and negotiate payment arrangements with customers
- Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
- Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
- Maintain accurate recording keeping
- Meet daily, weekly and monthly KPI's in line with department standards

**Requirements**:

- Call centre experience is preferred
- Patient and able to deal with any customers
- Great communication skills and ability to communicate effectively
- Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
- Ability to meet KPI's.

**Sounds like you? Make sure to apply

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