Lead Systems Engineer

We are seeking a highly skilled and motivated Lead Engineer to play a pivotal role in driving technical excellence, leadership, and strategic decision-making.
As the second-in-command (2IC) to the Head of Engineering, you will lead initiatives, mentor team members, and ensure the delivery of high-quality solutions.
This role requires a blend of technical expertise, leadership, and collaboration across teams to achieve business objectives.
Key Responsibilities Act as the second-in-command (2IC) to the Head of Engineering, assisting in strategic planning, decision-making, and technical leadership.Lead, mentor, and coach engineers, fostering a culture of innovation, collaboration, and continuous improvement.Design, implement, and manage complex infrastructure systems that are secure, scalable, reliable, and aligned with performance and best practice requirements.Undertake project work to design, plan, and implement solutions for our customer's Microsoft 365 and Azure environments.Respond to security incidents, conduct investigations, and implement mitigation measures.Develop and deliver cybersecurity training and awareness programs for end users.Identify and resolve system infrastructure issues, conducting root cause analysis and implementing preventive measures to minimize downtime.Manage performance of compute, storage, network, and backup infrastructure, including root cause analysis and preventive measures.Collaborate with cross-functional teams to meet infrastructure needs.Provide guidance and mentorship within support, engineering, and sales teams.Create and maintain documentation on system architecture, configurations, procedures, and troubleshooting guides.Stay updated with industry trends, emerging technologies, and best practices.Advocate for emerging technologies, tools, and methodologies to enhance productivity and efficiency.Serve as a key contact for technical escalations, problem-solving, and critical decisions.
Qualifications 8+ years of experience as a Senior or Lead Systems Engineer.Strong proficiency in Microsoft infrastructure systems and best practices.Deep understanding of networking, operating systems, cloud, and data center environments.Proven ability to mentor and lead teams in dynamic environments.Bachelor's degree in information technology or related field.Relevant certifications (e.g., Azure Administrator Associate, Azure Solution Architect, Identity and Access Administrator, or Enterprise Administrator).
Preferred Experience Experience with Azure (VMs, networking, Recovery Services Vault, Site Recovery, Managed SQL, Web Apps, Monitoring, Security, Sentinel, EASM).
Windows Server core roles and features.Microsoft SQL and IIS administration.Microsoft 365 services (Entra ID/AzureAD, Global Secure Access, Exchange Online, SharePoint, Intune, Defender XDR, Teams Telephony).
Security tools such as Rapid7, Mimecast, Proofpoint, Phriendly Phishing.Cisco, Meraki, Fortinet offerings (advantageous).
Automation skills (PowerShell, PowerAutomate, IaC - Bicep, Terraform).
VMWare vCenter, Citrix VDA, Netscaler, XenServer, SAN technologies.Backup solutions like Commvault and Veeam.
Additional Qualifications Previous experience in a 2IC or equivalent leadership role.Experience within a Managed Services Provider (highly desirable).
Strong track record of managing technical projects from start to finish.Deep understanding of system security, performance optimization, and maintainability best practices.
About Us Tickbox provides managed IT services to small to medium legal, engineering, and energy businesses across Australia.
We are passionate about delivering secure, reliable, and simple technology solutions that our customers trust.