Team Member

7 days ago

Melbourne, Victoria, Australia Canon Full time

About the Role Working in a fast-paced team environment on a client site, the role of Customer Service Team Member focuses mainly on the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.
Main Duties: File Creation and Retrieval
Create, organize, and retrieve physical and digital files.
Ensure secure handling and proper archiving of documents.
Data Entry & General Administration
Accurately input and update data in relevant systems.
Perform general administrative tasks such as scanning, filing, and document preparation.
Customer Service (Phone & Email)
Handle and resolve internal and external enquiries via phone and email.
Provide timely and professional responses or escalate as needed.
Ad Hoc Administrative Duties
Support various teams with miscellaneous tasks as required.
Adapt to changing priorities and assist with special projects.
Machine Operation & Physical Tasks
Operate machinery as required for processing or handling materials.
Perform moderate to heavy lifting and stand for extended periods during mail sorting, file handling, or machine operation.
Key Requirements
Mailroom experience is an advantage, however training will be provided
Accurate data entry skills and attention to detail
Exceptional presentation and communication skills
Ability to work well within or lead a team
Excellent administrative, time management and organisational skills
Desire to deliver and exceed client expectations
We believe in the power of an inclusive & diverse workforce.
We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.
Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

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