Conductor / Station Staff - Traralgon

Business Unit:
**Traralgon Customer**
- Function:
**Operations**
- Job Code:
**Talent Pool Traral**

**Conductor & Station Staff Opportunities - Traralgon**
- Express your interest in Conductor/Station Staff opportunities in Traralgon
- Fully paid training, great salary & benefits plus a free Myki travel card
- See the beautiful state of Victoria while you are developing a rewarding career

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the role

V/Line Conductors have people at the heart of their work and take pride in the positive impact they have on our customers and communities. As a key member of V/Line's front line customer service team, the V/Line Conductor is responsible for the delivery of on train customer service to V/Line customers as well as customer safety on board trains.

The Station Staff manage the day-to-day operating facilities and customer services activities at the station. The Station Staff are required to maintain the delivery of service to customers ensuring the provision of best possible train and coach services to V/Line's passengers. Traralgon is the main depot on the line and is the busiest location in the region.

Key accountabilities include:

- Communicate accurate and timely information to customers, ensuring coach replacements are organised where required and selling tickets to customers.
- Assist customers with checked luggage and loading onto coaches.
- Sell and check tickets whilst onboard train and ensure safe departure of train, reporting any faults and delays where appropriate.
- Maintain the presentation and cleanliness of the station.
- Undertake ticket sales, seat reservations, maintaining ticket stock and manage daily bank deposits.
- Assist management with rostering & replacement staff when required.
- Inform customers of service alternations/disruptions.
- You have strong safety awareness and demonstrate alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- You're a confident, customer-focused individual, with a background of face-to-face customer service, able to work a rotating roster including weekends, public holidays, early and late shifts and hold a valid driver's license.
- You know how to adapt your communication to different customer groups and can handle difficult situations on an autonomous level.
- You've completed secondary school education (minimum year 10), have strong verbal and written communication skills and have the ability to work within rules and compliance frameworks.

**Why V/Line**

In addition to free myki travel, we offer:

- ** Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.
- ** Huge potential** - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- ** Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- ** Collaborative team** - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- ** Flexible working** - We support flexible working. Work in a way that supports you to thrive in your role.

**_ Additionally new Conductors & Station Staff are offered the following:_**
- Workplace flexibility
- Personal Development
- Commitment to culture
- Inclusive environment
- Career opportunities
- Generous leave loading

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world's oldest living culture. We acknowledge the Traditional Owners' lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.

Applications close: Thursday 6th February 2025