State Manager Client Services

4 days ago

Melbourne, Victoria, Australia Arcare Aged Care Full time

**State Manager Client Service**

**Company**

Arcare is a proudly family-owned aged care business that now has over 45 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

**About the Role**

The State Manager Client Service (SMCS) is responsible for leading the State Sales team to achieve maximum occupancy rates and Refundable Accommodation Deposits (RAD) targets whilst ensuring the effective execution of appropriate sale and admission functions for the State. The SMCS will support and assist the National Manager Sales Strategy in strategic projects and other requirements to meet the occupancy and RAD KPI's.

The SMCS will report to State Operations Manager and indirect report to National Manager - Sales Strategy and will have Regional Client Service Manager and Client Service Managers for allocated residences as direct reports.

**Skills and Experience**
- Proven Leadership/Management Skills with minimum two years' experience (Desirable)
- A bachelor's degree/qualification in a related field would be advantageous
- Previous sales experience in Aged care
- Well-developed interpersonal and communication skills
- The ability to work independently with minimum supervision
- A broad understanding of issues experienced by the elder community
- Sound organisational and computer skills
- Demonstrate a genuine caring attitude towards clients and families
- Must be solution focused
- Current Police Clearance and Statutory Declaration
- Current Drivers Licence

**Culture**

Arcare is a family owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities

**Benefits**
- Supportive, friendly and caring organisation
- Training Plan & Educational Opportunities
- Flexibility in working hours to facilitate a better work life balance
- Senses Framework to ensure staff are supported in personally meaningful goals
- $600 uniform allowance
- Fresh fruit delivered weekly
- Novated lease available
- Other benefits include % off Health insurance cover

**APPLY**

**_ All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia _**

**All successful applicants will be required to be fully vaccinated against Covid as an inherent requirement of the role.

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