Personal Banking

4 days ago

Sydney, New South Wales, Australia Westpac Full time

**Permanent roles at our branches on the Northern Beaches and Lower North Shore**:

- **Full-time positions (38 hours per week)**:

- **Branches include but are not limited to Chatswood, Crows Nest, Lane Cove, Manly, Frenchs Forest, Mosman & Warringah Mall**:

- **Even if we don't have the perfect role right now, we'll be in touch once we do**

**Positions available**:Personal Bankers, Personal Banking Advisors, Customer Service vacancies

**How will I help?**

We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs.

Your role as a Personal Banking Advisor / Customer Service Advisor is a key customer facing position in our branch network. You will have quality conversations with our customers every day, creating a stress-free, seamless experience for every person you serve.
- Your key responsibilities include: _
- Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
- Helping customers with transactional and savings banking needs
- Building strong relationships with customers
- Providing relevant banking advice to suit their situation and goals
- Referring customers onto our team of specialists when required
- Educating customers on new technologies to assist them in the future

**What's in it for me?**

You will be working for a well-known Australian company where the customer is at the heart of everything we do. You'll be encouraged to grow and develop your career with us and will be given the opportunity to further yourself through internal secondments and training. We pay a competitive salary and have great staff benefits and perks including discounted movie tickets, internal shopping sites and flexible leave options. You will be valued and supported throughout your Westpac career and can be proud of the company you work for.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Strong background of face-to-face customer service, with experience handling cash quickly and accurately
- Ability to multitask in busy environments
- Able to build relationships with customers from all walks of life
- Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
- Sales or banking experience highly desirable, however we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more

**What's it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

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